Job Description: Patient Service Representative/Procedure Scheduler

This position provides administrative support for the physicians and ensures smooth operation of the clinic. The primary focus of this role is effective high volume schedule management, and will include scheduling procedures, clinic appointments or follow up care as directed by the providers. This position follows Madison Medical specific standards of practice, policies and procedures. This position reports to the Regional Director of Clinic Operations/Supervisor.

Responsibilities

• Schedules patient appointments timely and manages physician's schedule according to their preferences, performs reminder calls.
• Schedules patient surgeries or procedures timely and coordinates with GI lab according to provider preferences. Reschedule cases as needed based on medical urgency or priority.
• Documents work appropriately and accurately within the EHR.
• Answers the telephone, screens calls and takes messages from patients and processes as directed by MD.
• Educates patients on pre-procedure requirements according to Provider preference.
• Verifies insurance and ensures registration and payer information is correct and current.
• Monitors and corrects registration errors, uses insurance web sites when needed to confirm patient eligibility.
• Obtain prior authorizations (radiology or procedures) using web based applications or via phone.
• Assists patient in scheduling any follow up testing (radiology, lab, or specialist)
• Prepares correspondence to physicians and patients.
• Ensures the timely and accurate scanning of documents into EHR.
• May perform all duties for one assigned provider individually with minimal support from others in the department
• Other duties as assigned

Qualifications

• High school diploma or equivalent preferred.

• Demonstrated competence in data entry and ability to work with computer applications.

• Excellent written and oral communication skills.

• Demonstrated ability to work with confidential information.

• Excellent organizational and prioritization skills.

• One year of experience working in a medical environment including an understanding of medical terminology and the medical insurance process.

• Works well independently and with co-workers in a team effort.

• Ability to work in a fast paced environment with a strong attention to detail and accuracy