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Paychex Agency Specialist I

Paychex

Paychex

Paychex Agency Specialist I

Rochester, NY
Full Time
Paid
  • Responsibilities

    Provides customer service and support to both internal and external clients; responsible for the timely and accurate set-up, ongoing maintenance and support of client accounts for both H&B and COBRA. Maintains a knowledge of the products and services supported by the Agency. Ensures timely and accurate problem resolution in support of Agency client retention goals.

    • Initiating timely set up, process all documentation related to set up and maintenance of the client's account.
    • Researching and resolving product and service issues from the field and our clients. Responsible for the accuracy and integrity of clients' financial and insurance transactions.
    • Establishing, managing and maintaining positive and professional relationships with Paychex, insurance carriers and all external and internal partners.
    • Responding to inbound calls and places outbound calls as required by the business unit. Maintains accurate recording of all internal and external communication.
    • Maintaining documents and records to ensure compliance with all applicable state and federal insurance regulations.
    • Providing necessary documentation to state and federal insurance agencies as well as our insurance partners.
    • Utilizing multiple computer software applications in conjunction with carrier and bureau web-sites, internal systems to include HRIS, and ORS in order to respond to all client inquiries.
    • Performing data input, maintaining strong prioritization and organizational skills and professional communications.
    • Participating in product related projects or training sessions, as required.
  • Related Article
  • Qualifications
    • Associate's Degree in Management, Business, Finance
    • 1 year of experience in Insurance Related field.
  • Industry
    Human Resources
  • About Us

    Paychex, Inc. is a recognized leader in the payroll, human resource, and benefits outsourcing industry, with a steadfast commitment to success and a record of achievement.