Under direct supervision of the Payroll Tax Supervisor, this position is
responsible for providing effective day-to-day execution of payroll tax
processes and activities for our clients and internal business partners.
Accountable for payroll tax payments and filing, audits and accurate tax
compliance and reporting results. Maintains good internal and external
customer relationships by handling questions and concerns with accuracy,
urgency and professionalism. Performs data entry and demonstrates strong
problem solving skills to troubleshoot customer problems.
- Perform all weekly, monthly, quarterly, and annual payroll tax
support services, including audits and reporting accurately.
- Pay and file tax returns timely and accurately in accordance with
agency, region and client requirements on time. Works client
problems; taking a broad perspective to identify solutions to create
a positive customer experience.
- Perform data entry as required to ensure quality assurance is
presented every time and maintain case management and
ensure accuracy.
- Maintain individual performance to established service level
agreements, goals, objectives and key performance indicators in
accordance to industry standards.
- Works proactively to maintain current knowledge of all tax
regulatory changes and tax trends within the industry and at the
state, local levels to ensure accuracy.
- Escalate and communicate high-level processing issues to management
and the appropriate operational groups to ensure timely follow-up to
enhance the overall processes.
- Identify and bring forward opportunities for process improvements to
more efficiently execute the overall payroll tax process and
understand impact to mitigate risks.