Client Service Professional PEOPLE HRO 3 reviews - Tampa, FL EDUCATION
and/or EXPERIENCE * 2-4 years of related experience and/or Bachelors
degree; or equivalent combination of education and experience. * Strong
analytical skills and ability to research and interpret employment laws,
payroll, benefits, and workers compensation guidelines and regulations.
- Attention to detail with excellent organization, oral communication
and written communication skills. * Ability to handle multiple projects
or tasks while effectively prioritizing to meet deadlines in a changing
fast paced environment. * Knowledge of professional employer
organization, employee leasing, and staffing company preferred. *
Ability to utilize common office equipment. * Proficient in the use of
Microsoft applications. * Knowledge of PrismHR preferred. JOB SUMMARY
This position requires extensive customer service skills and knowledge
of the functional areas of Human Resources. This position provides
assistance to clients and client employees by responding to telephone
and email inquiries, analyzing problems and advocating the application
of best practices involved in payroll, benefits, workers compensation
and HR administration. The incumbent in this position must be available
to take client calls at least four hours out of an eight-hour day when
not visiting clients and/or completing assigned project work in support
of the PEOPLE® clients and/or Service Team. The incumbent also
demonstrates their communication skills by facilitating presentations
and trainings for managers, supervisors, and other members of the
organization. Incumbent must illustrate the ability to use independent
judgment in problem solving and decision-making as while as exemplify
the ability to seek out additional resources or research information to
ensure issues are resolved. ESSENTIAL RESPONSIBILITIES include but are
not limited to: Serve as first point of contact to client worksite
managers and employees for support with HR-related activities including
payroll, workers compensation, employee relations, benefits
administration and HR policy interpretation. Payroll * Investigates
worksite employees payroll issues regarding paychecks and tax-related
inquiries. * Submits requests for manual checks to the payroll team in a
timely manner for processing. * Consults with the payroll team to
resolve inquiries related to garnishment administration and other
required deductions. * Conducts training to educate managers on the
mechanics of the HRIS system to ensure proper maintenance and payroll
data submission. * Oversees the on-boarding process of uploading client
employee data in the HRIS system. * Informs clients of legislative
payroll changes (i.e. State and Federal minimum wage and Statespecific
requirements). * Manages payroll reporting functions to generate reports
based on client needs and request from governmental agencies. Employee
Relations * Evaluates HR strategy and management practices to offer
consultation as a trusted advisor for improving training initiatives,
performance evaluations, counseling and corrective action, alternative
dispute resolution, and termination practices. * Administers clients
FMLA Policy and provides best practice recommendation to maintain
compliance. * Provide best HR recommendations to clients on Federal,
State and Local laws, as necessary. * Ensures clients receive of HR
support resources including employment guidebooks, new hire packet and
HR forms. * Communicates employment law changes and PEOPLE® related
processes through dissemination of client letters and phone
conversations. HR Administration * Coordinates third party vendor
services background checks, drug testing, E-verify. * Develops
familiarity with clients drug free workplace policies to address issues
in management of the Drug-Free Workplace Program. * Responds to requests
for employment verification for worksite employees. * Manages personal
data in HR system (i.e. processes status changes, terminations, employee
vacation accruals and personal employee information updates). Benefits *
Coordinates the initial enrollment of employee benefits program (i.e.
oversees data entry, educates employee on how to use Employee Self-
Service to elect options and coordinates benefits orientation). *
Provides guidance to worksite employees during Open Enrollment about
healthcare options and disseminates enrollment communications. *
Responds to inquiries for information for unemployment claims by the due
date. * Collaborates with benefits team to assist in the representation
and preparation for unemployment hearings. Workers Compensation *
Collaborates with workers compensation vendor to provide urgent response
to claims. * Provides best practice recommendations during workers
compensation incidents and complete proper documentation. * Ensures
clients receive annual workers compensation policy numbers and contact
information. * Able to react to change productively and handle other
essential tasks as assigned. NATURE OF SUPERVISION RECEIVED Receives
general direction and is competent to perform most aspects of the job
independently. NATURE OF SUPERVISION EXERCISED No formal responsibility,
but is a resource to more junior employees. PHYSICAL DEMANDS The
physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. While performing
the duties of this job, the employee is regularly required to sit; use
hands to finger, handle, or feel; reach with hands and arms; and talk or
hear. * The employees work environment requires the ability for the
employee to focus on the task in hand in an environment that is not free
from outside distractions such as noise, movement, etc. * The employee
frequently is required to walk as well as walk while carrying materials
or pushing /pulling baggage up to 50 pounds. * The employee is
occasionally required to stand for long periods of time (two three
hours). * The employee is occasionally required to remain seated in one
location and be on the phone, without interruption, for extended periods
of time which may exceed two hours. * The employee must frequently lift
and/or move up to 45 pounds. * Specific vision abilities required by
this job include close vision, distance vision, color vision, peripheral
vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT
The work environment characteristics described here are representative
of those an employee encounters while performing the essential functions
of this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. PEOPLE® is a drug
free workplace. The above statements are intended to describe the
general nature and level of work performed by people assigned to this
position. They are not intended to be construed as an exhaustive list of
all job duties performed by the personnel so classified. Management
reserves the right to revise or amend duties at any time. 12 hours ago -
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