Job Description

IMMEDIATELY HIRING

Customer Service Representative – Columbus, Ohio

CORE HOURS:  Monday- Friday 11:30 am to 8:00 pm and rotating Saturdays every 6 weeks from 9 am to 3pm. This position is possible Flex Remote (work from home) at this time.

The CSR is responsible for answering phones promptly and professionally, processing customer orders, and handling customer needs, while promoting the Company’s product offering and promotions. 

BENEFITS:

o   Medical, Dental, Vision – First of the month following two full months of employment

o   401(k) retirement savings contribution plan 90 days after hire date

o   Employee Assistance Plan at no additional cost

o   Educational Assistance

o   Company Paid Holidays

o   Paid Vacation

QUALIFICATIONS REQUIRED:

o   One-year previous clerical and/or customer service experience

o   Excellent communication skills (verbal and written)

o   Organizational skills

o   Previous phone experience

o   Ability to work in a fast-paced environment

o   Proficient in English language (verbal and written)

o   Professional phone voice and demeanor

o   Superior customer relations skill

o   Excellent attendance record

QUALIFICATIONS DESIRED:

o   High School or equivalent (GED) - Preferred

o   Bilingual (Spanish/English) is a plus

ABOUT US:

Pilkington North America, one of the world’s largest glassmakers, manufactures and distributes automotive and flat glass for the automotive and building industries. We have been part of the Nippon Sheet Glass (NSG) group since 2007.