Call Center Agent - Work from Home - Lead Generation and Verification
Job Title: Call Center Agent – Work from Home
Location: Must reside in central Texas with the ability to travel to Austin for training
Job Status: 1099 Contract (approximately 30 hours each week) with a mix of weekdays (8am start time), evenings (8pm end time) and Saturdays (10am - 4pm)
This role will primarily be calling caregivers to screen them for employment and speaking with families looking for home care. If you're looking for a company where you can work from home helping caregivers and families this is for you. If you would to be part of a small team dedicated to helping caregivers and families, join CareInHomes as a work from home call center agent.
We want someone who’s passionate about being professional while providing outstanding customer service to join our team. We aspire to make great things possible for each other, our customers, and for you.
A day in the life
Work from home as a call center agent
Provide engaging customer service through conversation in our fast-paced call center
Speak with caregivers seeking jobs
Schedule interviews
Credential potential candidates
Speak with family members seeking home care for loved ones
Receive both inbound calls and make outbound calls
Engage with our partner agencies to connect qualified caregivers and families
Maintain high performance metrics including conversion, appointments scheduled, after call work, schedule adherence, and attendance
Thrives on a team where feedback is welcomed
What you’ll need
Availability to work days, evenings and weekends – You’ll need to be flexible with your schedule, as your work hours will be based on business needs
You have strong people skills-you're energetic, approachable, a good listener and empathetic
Passion for customer service and ownership of the customer experience
Experience in a fast-paced, high-volume call center
Experience in lead generation and/or lead verification call types is a plus
Five9 contact center software experience
Ability to receive coaching and implement feedback
At least 18 years old
Stable high speed hardwired internet connection
PC or Apple computer, laptop preferred
Quiet work environment with no distractions
Professional attitude to work independently from home
Ability to meet strict attendance guidelines
Tech savvy with the ability to learn new software quickly
Why?
This is a work from home position
Starting Pay is $11-12 an hour based on experience
Pipeline Success
Pipeline Success, Inc. is a leading online senior care consumer education, engagement, and matching platform. The Company combines proprietary technology and best practice direct response marketing to match Baby Boomers and seniors with appropriate home care, senior living communities, and related senior care services through multiple channels including their flagship brand, CareInHomes (www.careinhomes.com). Pipeline is the largest provider of online consumer inquiries for home care agencies, assisted living placement companies, and private duty caregivers in the US. Founded in 2008, Pipeline is a privately held company based in Austin, TX.