Job Description

We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are looking for a Product Operations Manager to enhance the performance of our Employer Services Product team. You'll help shape a new business at Experian and help to guide market reach of our products in this space.

We are excited by a candidate eager to join a startup atmosphere, someone who instills confidence in internal and external partners.

As the Product Operations Manager, you will strengthen the operations of our Employer Services Product team, driving smoother execution and faster outcomes. You'll lead the charge in architecting scalable operational frameworks, instilling best practices, and driving team collaboration that accelerates product development and elevates customer experience. Your mandate is to eliminate friction, operationalize strategy, and empower our Product Managers (PMs) to operate at their highest leverage.

This is a role ideal for a curious thinker with deep HR Tech experience who excels in productive environments. You will develop and scale product operations infrastructure, with an emphasis on AI-powered tools, data-driven insights, and strategic enablement. You will report to Experian's Senior Director of Product Management.

What you'll do:

Strategic Enablement & Product Empowerment

• Lead the product operating model—defining rituals, tools, templates, and dashboards that align with team goals and lifecycle stage needs.
• Champion the use of AI tools to standardize and accelerate the development of user stories, documentation, and competitive intelligence gathering.
• Partner with PMs to identify operational pain points and implement tooling, templates, and frameworks to guide decision-making and execution velocity.

Process Optimization & Workflow Management

• Systematize and improve product development workflows.
• Reduce manual work by introducing automation and tooling for documentation, communication planning, and collaboration.
• Maintain and evolve the Product team's tech stack, ensuring tools are adopted and delivering measurable value.

Insights and Data Activation

• Transform product insights into strategic action by managing how data is captured and used across the Product organization.
• Partner with Finance, Data, and GTM teams to track performance and develop dashboards to guide product investment and prioritization decisions.

Leadership and Go-to-Market

• Be the connective tissue between Product, Engineering, Legal, Compliance, Customer Success, and Marketing.
• Orchestrate go-to-market planning by developing product launch frameworks.
• Ensure tight coordination with Product Marketing to translate product readiness into messaging, enablement, and launch success.

Qualifications

• 7+ years of product management or related experience creating software products.
• Knowledge of human capital management systems and HR/Payroll/Tax related product offerings
• Experience prioritizing multiple work items
• Familiarity with Agile methodologies, user story development, and software product lifecycles. Prior experience supporting product-led growth.
• Experience using AI/ML tools to guide process automation, insights generation, and operational scale.
• An instinct for designing repeatable, scalable systems and succeed in environments with minimal existing structure.
• Experience influencing without authority across multiple team members.
• Experience leading with curiosity and conviction

Additional Information

Perks

• Great compensation package and 15% annual performance-based bonus
• You begin accruing 4 weeks of vacation per year starting on your first day
• 401K with a 4% company match with immediate vesting.
• Comprehensive health, dental, and vision plans.
• 5 sick days each calendar year.
• 12 paid company holidays and 2 paid volunteer days.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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