Job Description

Job Description

Job Title: Product Owner
Location: Torrance, CA (onsite)
Pay rate: $ 65-79 an hour
Benefits: Medical, Dental, and Vision coverage
Contract Duration: 1.6 years (possibility of being permanent/extension)

JOB DESCRIPTION:

MUSTS:

• Document clear user stories and acceptance criteria
• Strong communication and organizational skills
• Ability to lead multiple projects and operational activities
• Product management, product development or product operations experience
• Leadership experience
• Go-getter attitude

Daily Tasks Performed
We are the Digital Product Team for the distinguished Honda Finance, Acura Finance and Honda Insurance websites and mobile app, the customer service agent console and other digital tools. Our mission is to provide exemplary customer experience to foster trust and loyalty. We value each interaction as a brand building opportunity. We apply the myCE attributes (Listen, Understand, Advocate, and Anticipate) in every channel to provide seamless and relevant service.

We are looking for an entrepreneurial Product Owner to join as a key member of our digital team. You will own responsibilities across the entire software development life cycle for projects and production support. For example, you will drive grooming sessions, capture requirements and acceptance criteria, aid the prioritization and sizing of work, prepare and perform user acceptance testing, assist field training, craft customer / field / stakeholder communications, perform demos, support launch and triage during warranty.

You are as comfortable leading and collaborating with UX, marketing and training as you are working with engineering, testing, SOX, compliance and legal. You are open to ambiguity and quickly flex for changing conditions. You use outstanding written and verbal multidisciplinary communication skills and have an eagerness to make steady progress to successfully engage business and IT partners from AHFC, enterprise or external vendors.

As a Product Owner for a financial services provider, you are detail oriented and own a high level of accountability. You maintain high standards for both project launches and operational excellence through quality, cost and delivery.

You are a fast learner who will become a subject matter expert on customer personas, the platform, payment flows, business rules, account conditions, etc. You will measure and analyze metrics for business cases and platform reporting.

As such, daily tasks include:

• leading the Product team and be a subject matter expert for the Salesforce and mobile app environments
• write clear user stories and acceptance criteria
• work with Business and IT teams to document process flows, status reports
• write and execute well planned test scripts for UAT and provide support of other testing workstreams. Triage. Report on testing results
• support nationwide customer, dealer and field for operations (including the chat line and inbox), training and organizational change management
• working with CX, business, development and testing resources to imagine, write, deliver and test user stories
• leading initiatives. Meeting with leadership to articulate art of the possible, proposal plans and budgets to gain approvals
• maintaining operations to meet SLAs through payments batch, deployments, maintenance and vendor releases, platform releases, incident management and troubleshooting, license management, cost management, vendor management, etc.
• lead agile spring planning, demo, retrospective and backlog management.

What will this person be working on:
We are improving our products through large projects, enhancements and production support. Our products include:

COMPANY AND ACURA FINANCE WEBSITES

• Support Honda Finance and Acura Finance customers in the digital web channel. Expand self-service functionality to enable customers to easily manage their accounts online

FINANCE MOBILE APP

• New channel to launch soon. To launch a mobile app channel for customers to make payments easily.

COMPANY INSURANCE WEBSITES

• Support Honda Insurance Solutions business in the digital web channel.

AGENT SERVICE CONSOLE + AGENT KNOWLEDGE

• Customer service representatives use console to serve customer requests. Knowledge summarizes standard operating procedures to help representatives understand how best to do their jobs

CUSTOMER COMMUNICATIONS + MARKETING CLOUD PLATFORM

• Customer communications via message center, email, SMS, web notifications, banner notifications and partner managed messages. Care and feeding of technical platform and templates.

Position Success Criteria (Desired) - 'WANTS':

• CUSTOMER FACING + PAYMENTS EXCELLENCE
• ROADMAP + DECISION MAKING
• PEOPLE SKILLS
• PLATFORM STRATEGY – SALESFORCE
• BA/BS degree
• Agile certification for Product Owner or Scrum Master (PREFER SAFe Agile)
• Salesforce certifications (PREFERRED).Else ability to gain Salesforce admin certification by year 1
• 3-5 years of product management, product development or product operations experience
• 3-5 years of leadership experience, managing mixed teams: business / IT, internal / external, onshore / nearshore / offshore
• 2-5 years of experience with customer facing top brand digital product
• 1-2 years of roadmap and business planning experience. Experience driving procurement process from identification of options, evaluations and RFI/RFP selection of tools and vendors
• 1-2 years of direct leadership experience, managing associates

PREFERRED

• 2 years of payments, financial services or captive finance industry experience
• Mobile app experience

Company Description

Overview

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.

We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.

We also have national recruiting centers that service our enterprise and MSP/VMS clients. We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries.

The company’s talented Recruiters and HR Specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing.

We look forward to our partnership with you!

Company Description

Overview\r\n\r\nTechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. \r\n\r\nWe serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. \r\n\r\nWe also have national recruiting centers that service our enterprise and MSP/VMS clients. We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries. \r\n\r\nThe company’s talented Recruiters and HR Specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing. \r\n\r\nWe look forward to our partnership with you!