Radwell International is seeking a Quality Engineering / Operational Excellence Manager to support satellite branch operations by combining Quality Engineering & Process Quality leadership with site-level Operational Excellence Continuous Improvement execution.

This role is the senior Quality and Operational Excellence authority at the site, responsible for ensuring technical quality discipline, process robustness, and sustained continuous improvement outcomes. The position owns prevention at the source, structured problem-solving, overall production technical capabilities and Lean execution while leveraging specialists for deep execution in Operational Excellence, Quality Systems, and Facilities-Safety.

Reporting to the Director Operational Excellence – North America, this role serves as the primary site interface between Operations, Engineering, Quality, and the enterprise Operational Excellence function. The Manager is accountable for improving quality performance, operational stability, safety, and productivity—without fragmenting ownership across multiple managers.

Quality Engineering & Process Quality Leadership

• Serve as the site owner for Quality Engineering and Process Quality, ensuring adherence to internal standards, test methods, and technical documentation.
• Oversee daily engineering quality reviews, inspections, validations, and test results to ensure compliance and consistency.
• Support production teams & customers with technical troubleshooting, root cause analysis, and corrective action execution.
• Lead and approve corrective actions using structured methodologies (RCA, 8D, FMEA), ensuring prevention at the source.
• Conduct product and process audits and support internal and external compliance requirements.
• Partner with Engineering, Operations, and Supply Chain to eliminate systemic quality risks and recurring defects.

Operational Excellence & Continuous Improvement

• Deploy and execute site-level Operational Excellence (Lean/CI) initiatives aligned to enterprise priorities.
• Facilitate improvement projects, Kaizen events, and process optimization efforts focused on quality, delivery, safety, and productivity.
• Establish and maintain data-driven operating rhythms, including tier meetings, KPI reviews, and improvement funnels.
• Utilize performance data to evaluate performance, identify gaps, prioritize improvements, and validate results.
• Ensure improvements are sustained through standard work, visual management, and leader coaching.

Site Leadership & Integration

• Act as a trusted site-level change agent, reinforcing Lean thinking and disciplined execution.

• Coordinate cross-functional efforts to ensure alignment between quality objectives, operational performance, and safety requirements.

• Lead branch expansion, system integration, or change initiatives strategic initiatives in line with NA vision.

• Provide regular performance updates to Operational Excellence and Quality leadership.

• SUPERVISORY RESPONSIBILITIES

  • Directly manages:
    • Quality Engineering Specialist
    • Training Specialist
    • Operational Excellence / Facilities-Safety Specialist
  • Provides functional leadership for Quality and Continuous Improvement activities at the site
  • Coaches and develops specialist resources to ensure effective execution and sustainability

Required Skills

· Strong technical background in Quality Engineering and process control

· Strong Computer Proficiency

· Proven experience leading Lean / Continuous Improvement initiatives

· Advanced root cause analysis and corrective action leadership

· Data-driven decision making and KPI management

· Ability to operate effectively in smaller, multi-functional site environments

· Strong coaching, facilitation, and cross-functional leadership skills

· Working knowledge of safety, facilities, and regulated environments preferred

· Lean Six Sigma certification preferred (Green Belt minimum; Black Belt a plus).

Required Experience

· Strong technical background in Quality Engineering and process control

· Strong Computer Proficiency

· Proven experience leading Lean / Continuous Improvement initiatives

· Advanced root cause analysis and corrective action leadership

· Data-driven decision making and KPI management

· Ability to operate effectively in smaller, multi-functional site environments

· Strong coaching, facilitation, and cross-functional leadership skills

· Working knowledge of safety, facilities, and regulated environments preferred

· Lean Six Sigma certification preferred (Green Belt minimum; Black Belt a plus).