Weighmaster/Customer Service Specialist Subsidiary Name: Recology Yuba Sutter Department: Administrative Support City: Marysville State: California ZIP Code: 95901 Employment Status: Regular Full-Time About Us Recology is a leader in the resource recovery industry. We provide services throughout California, Oregon, and Washington, including collection, transfer, disposal, landfill management, composting, and recycling. We are the largest employee-owned company in our industry and our success has stemmed from the dedication of our employees, the service we provide to our customers, and our genuine concern for a sustainable environment. Description GROW WITH US As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment. We encourage Recology employees to G.R.O.W. with Us professionally and personally by: G iving back to our communities and our environment by volunteering time and resources R ecovering resources to achieve their best and highest use Exhibiting O wnership in a company that does the right things for the right reasons, ensuring that our actions benefit the company, the communities we serve, and our environment. W orking together to develop camaraderie and facilitate collaboration. By demonstrating an inclusive attitude that values different backgrounds and ideas, we can get the job done. You can G.R.O.W. with Us by becoming our Weighmaster / Customer Service Specialist THE ROLE Weighmaster: Provides general recordkeeping, customer service and administrative support at truck scales and in office. Customer Service Specialist: Applies acquired knowledge of industry, organization, services, and policies to provide efficient and courteous customer service by telephone and/or personal contact. Ensures services are provided in a courteous manner by observing customer service standards, established by management. ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO: Weighmaster : Directs trucks to scale and records full and empty weights. Calculates fees due according to net load weight and collects fees or records charge. Compiles record of garbage weights by category (such as recycle). Monitors truck radio. Responds in case of emergency or problem. Customer Service Specialist : Answers telephone, or greets customers at counter. Provides prompt and correct information about collections, rates, billing, and account status. Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments. Communicates with customers, peers, supervisors and managers, and representatives from other departments or subsidiaries about current customer service standards and service options. Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties. Expedites communications and services between customers and co-workers (within or without) immediate subsidiary by radio, in person, or through written communications to coordinate services, records, and account status. Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service. Handles hot calls; escrow; bankruptcies; delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate. QUALIFICATIONS Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Education and Experience High School Diploma or GED preferred. Three years related experience and/or training in office or public contact work. IDEAL CANDIDATE The qualifications listed are typical of the knowledge, skills, and abilities of successful employees within this classification. Knowledge of: Principles and practices of job site safety, potential job hazards, and state and local regulations. Basic computer programs. Mathematical computations. Skills and / or Ability to: Ability to promote the WASTE ZERO philosophy by making the best and highest use of all resources. Work under pressure, handle stressful situations and maintain flexibility. Ability to maintain high levels of activity or productivity; operating with effectiveness, and determination over extended periods of time. Ability to understand safety rules, operating and maintenance instructions, and procedure manuals. Consistently build knowledge and expertise about current job. Ability to speak and understand English. Ability to communicate effectively with peers, supervisors and customers. Ability to communicate on a two-way radio or similar device. Ability to effectively present information to customers, clients, and other employees. RECOLOGY OFFERS: an ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities. the largest employee owned resource recovery company in the industry with terrific benefits to help you prosper. a creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing. an inspired company mission driven to use and return resources to their best and highest use through the practice of the 4Rs: Reduce, Re-use, Recycle, and Recologize. distinct professional challenges to connect with, care for, and grow community that sees a world without waste. RECOLOGY BENEFITS MAY INCLUDE: becoming an owner in our Company two retirement plans: a supplemental retirement plan through our Employee Stock Ownership Plan (ESOP) 401(k) match (up to 4% of salary) health and wellness benefits including medical, dental, and vision educational assistance (up to $5,250 per year) a robust employee assistance program with financial guidance, legal assistance, dependent referrals and lots of discounts to a variety of vendors an employee referral program where you can achieve cash incentives (up to $2500 per referral) generous paid time off and paid holidays commuting benefits - we help subsidize the cost to get to work annual wellness incentives (up to $300) SUPPLEMENTAL INFORMATION Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.