Dispatcher (Graveyard Shift) #2275 Subsidiary Name: Recology Sunset Scavenger Department: Operations Management City: San Francisco State: California ZIP Code: 94131 Employment Status: Regular Full-Time About Us Recology is a leader in the resource recovery industry. We provide services throughout California, Oregon, and Washington, including collection, transfer, disposal, landfill management, composting, and recycling. We are the largest employee-owned company in our industry and our success has stemmed from the dedication of our employees, the service we provide to our customers, and our genuine concern for a sustainable environment. Description GROW WITH US As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment. We encourage Recology employees to G.R.O.W. with Us professionally and personally by: G iving back to our communities and our environment by volunteering time and resources R ecovering resources to achieve their best and highest use Exhibiting O wnership in a company that does the right things for the right reasons, ensuring that our actions benefit the company, the communities we serve, and our environment. W orking together to develop camaraderie and facilitate collaboration. By demonstrating an inclusive attitude that values different backgrounds and ideas, we can get the job done. You can G.R.O.W. with Us by becoming our Dispatcher THE ROLE Schedules drivers, collectors and vehicles to routes ensuring timely and efficient pick ups. Responsible for effective communications with transportation personnel and customers. ESSENTIAL RESPONSIBILITIES INCLUDE, AND NOT LIMITED TO: Assigns drivers and collectors to routes and special pick ups for complete and timely services. Arranges alternate coverage of service in case of employee absence or equipment failure. Schedules vacations. Acts as a conduit to gather and distribute information to drivers (via 2-way radio, telephone and service tickets) from Customer Service, Maintenance, and manages the communications to ensure completion of tasks. Routes drivers for efficient operations. Receives customer requests and schedules service. May respond to customer questions and complaints about service including discussing issues with drivers in order to understand the situation. Resolves disputes involving employees and employee representative May investigate and report on workers injuries, vehicle accidents, and other incidents. Communicates with Safety Department and Human Resources concerning workers compensation and non-industrial absences, return to work statuses and temporary alternative work matters. Prepares daily reports on headcount including metrics such as number of sick call-ins, vacations, leaves, and routes staffed. Records schedules and hours worked by employees and completes payroll records on a daily basis. Proofs daily payroll with various reports and rosters. QUALIFICATIONS Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Education & Experience High school diploma or GED. Bachelor's degree preferred. Two years experience as a dispatcher or related position. IDEAL CANDIDATE - The qualifications listed are typical of the knowledge, skills, and abilities of successful employees within this classification. Knowledge of: Technical and professional principles, practices, laws, applications and programs in position related area. Current developments and trends in areas of expertise. Computer programs, including Microsoft Office suite of applications. Skill and/or Ability to: Promote the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment. Define issues and focus on achieving workable solutions; generate innovative ideas to develop or improve existing systems. Demonstrate ability to use computers and technology capabilities. Demonstrate strong proficiency and knowledge in area(s) of expertise as well as company business. Communicate well both verbally and in writing; listen to and understand various viewpoints; share relevant information timely; provide constructive feedback; maintain professionalism. Present ideas effectively to individuals or groups and deliver presentations suited to the characteristics and needs of the audience. Effectively and productively engage with others and establish trust, credibility, and confidence. Promote collaboration and assist others with their initiatives and efforts. Consistently build and share knowledge and expertise about current job through reading, new experiences, and exposure to new ideas. Listen to and build customer relationships; increase customer satisfaction and ensure commitments are met. RECOLOGY OFFERS: an ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities. the largest employee owned resource recovery company in the industry with terrific benefits to help you prosper. a creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing. an inspired company mission driven to use and return resources to their best and highest use through the practice of the 4Rs: Reduce, Re-use, Recycle, and Recologize. distinct professional challenges to connect with, care for, and grow community that sees a world without waste. RECOLOGY BENEFITS MAY INCLUDE: becoming an owner in our Company two retirement plans: a supplemental retirement plan through our Employee Stock Ownership Plan (ESOP) 401(k) match (up to 4% of salary) health and wellness benefits including medical, dental, and vision educational assistance (up to $5,250 per year) a robust employee assistance program with financial guidance, legal assistance, dependent referrals and lots of discounts to a variety of vendors an employee referral program where you can achieve cash incentives (up to $2500 per referral) generous paid time off and paid holidays commuting benefits - we help subsidize the cost to get to work annual wellness incentives (up to $300) SUPPLEMENTAL INFORMATION Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.