Job Description

Promedev is currently recruiting full-time, CUSTOMER CARE REPRESENTATIVES to join our rapidly-growing Relief Factor Customer Care Team department in KIRKLAND, WA. Our call center operates Monday - Friday, 8-hour shifts range from 5 am - 6 pm. Local team members have the option to work in our office, or team members can work remotely from their quiet home environment, which is free of distractions and has room to work efficiently. Candidates would need to be a resident of Washington State to be considered.

Promedev is a company that values doing the right thing, listening to customers and each other, and exceeding expectations. We think beyond our titles. We take care of our team, and as a result, we have very low turnover - most employees have been with us for over five years. If you are a confident, collaborative team player with proven customer service skills, we would love to hear from you!

PRIMARY RESPONSIBILITIES INCLUDE:

• Support the specific systems and processes of the Call Center
• Answer high-volume telephone calls with extremely close attention to customer service
• Assist with incoming telephone calls, determine caller's purpose, assist customers and forward calls to appropriate personnel or department if needed
• Assist in answering general questions about products; provide callers with address, product details, package return directions, and other information
• Update customer information and auto-ship details for tracking as needed
• Process supplement orders from invoicing to shipping
• Handle inbound/outbound calls, emails and live chats with customers simultaneously
• Other duties and projects as assigned

REQUIREMENTS

• High volume, in-bound call center experience
• Sales experience, or desire to develop salesmanship
• Comfortable with upselling products to customers
• Type a minimum of 30 words per minute
• Strong verbal and written communication skills
• Above-average organization skills and the ability to prioritize tasks
• Proven ability to meet company and customer quality standards through the delivery of high-level customer service
• Strong computer and multi-tasking skills
• Ability to work independently or as a team
• Ability to work with minimal supervision and be responsible for finding additional tasks during any downtime
• Ability to work a set schedule Monday-Friday between 5 am - 6 pm

EDUCATION AND EXPERIENCE

• Minimum high school diploma
• Desired one-year call center experience
• Desired three years customer service experience

Work from home agents must provide their computer equipment, including laptop, and have a reliable internet connection that is NOT wireless.

TO APPLY FOR THIS POSITION PLEASE SUBMIT YOUR RESUME AND INCLUDE YOUR DESIRED HOURLY RATE AND DATE YOU CAN START WORK.

Promedev is an equal Employment Opportunity Employer

BENEFITS

• Health/Dental/Vision Insurance
• 401k with employer matching
• Three weeks of Paid Time Off to start.
• Option to work from home.
• A fantastic, encouraging work environment.

HTTPS://WWW.RELIEFFACTOR.COM/