Job ID 23646 – Sales Operations Support Manager

Location: Tampa, 33634 – This position is onsite

Pay: $100,000 + bonus

Type: Direct hire

Schedule: M-F,

Job description:

• Lead customer onboarding and account data management functions, ensuring strong performance, service quality, operational efficiency, and customer satisfaction.
• Oversee the end-to-end onboarding process for new offices and customers, providing a high-touch, white-glove experience from implementation through successful account activation.
• Manage onboarding workflows in HubSpot, ensuring customer communications, milestones, documentation, and account information are accurately tracked and completed.
• Partner with Sales, Marketing, Operations, and Customer Care to coordinate successful customer launches and resolve onboarding issues.
• Oversee the setup, maintenance, and ongoing management of customer and provider account data across HubSpot and other business systems.
• Establish and maintain quality assurance processes to ensure the accuracy, completeness, and integrity of customer and provider data and minimize errors.
• Monitor onboarding timelines, customer satisfaction, data accuracy, productivity, turnaround times, and other key performance metrics to drive continuous improvement.

Nice to have:

• Experience managing a practice with 10K+ customers
• Dental
• Healthcare
• Medical device
• Pharmaceutical
• Or related industries preferred

Requirements:

• Bachelor’s degree or equivalent
• (5)+ years in customer operations, customer onboarding, account management, healthcare and/or similar
• (2)+ years of leadership managing customer-facing operational teams
• Must have experience with HubSpot CRM and related customer lifecycle management tools
• Must understand best practices for CRM and workflows
• Experience developing reports, dashboards, and metrics for CRM platforms
• High school diploma or equivalent
• Background check required
• Drug screening required