Sales Order Processor
Radwell International LLC | Customer Support Operations
Full-Time | Hourly | On-site
Schedule: Monday–Friday – 8:00am to 5:00pm
1 Millennium Drive, Willingboro, NJ 08046
The Sales Order Processor is a customer-facing, high‑productivity role responsible for managing customer orders end‑to‑end across multiple channels, including phone, email, web orders, customer portals, and online platforms.
This position requires strong ownership, responsiveness, and sound judgment to ensure timely order completion, improved quote‑to‑order conversion, and an excellent customer experience. The Sales Order Processor serves as a core execution function within the North America commercial organization.
Key Responsibilities
Customer & Order Management
• Own and manage assigned customer orders from intake through completion, including follow‑up and resolution
• Receive and process customer orders via phone, email, web orders, and customer portals
• Validate order details including pricing, availability, delivery requirements, and terms
• Identify and resolve order exceptions that require human intervention or judgment
• Proactively engage customers to clarify requirements and move opportunities to completion
• Support improved quote‑to‑order conversion through responsiveness, accuracy, and customer engagement
• Collaborate with Inside Sales, Outside Sales, Corporate Accounts, and Customer Service teams as needed
Volume & Productivity Management
• Handle a high volume of inbound activity including emails, phone calls, and digital requests
• Work efficiently across multiple systems including P21, Price Plus, CRM platforms, order management tools, and Excel‑based workflows
• Maintain speed, accuracy, and compliance in a fast‑paced environment while meeting service level expectations
Continuous Improvement & Compliance
• Identify recurring issues, bottlenecks, and opportunities for process improvement
• Adhere to documented procedures, quality standards, and company policies
• Support adoption of new tools, platforms, and AI‑enabled workflows as introduced
• Perform other duties, tasks, or work as assigned
Success Metrics (Performance Indicators)
Performance will be evaluated using both quantitative and qualitative measures, including:
• Number of orders processed
• Email and phone responsiveness (SLA adherence, ASA)
• Quote‑to‑order conversion rate
• Accuracy and quality of order processing
• Customer satisfaction and issue resolution
• Productivity metrics including volume handled and throughput
• Adherence to policies, processes, and performance expectations
Required Skills & Qualifications
Core Skills
• Strong written and verbal customer communication skills
• Ability to manage multiple priorities in a high‑volume, deadline‑driven environment
• High attention to detail with strong organizational and follow‑through skills
• Comfort working across phone, email, portals, and digital tools
• Intermediate proficiency in Excel and business systems (P21, CRM, order management platforms)
Behavioral & Professional Attributes
• Ownership mindset with accountability for outcomes
• Strong problem‑solving skills and sound judgment
• Ability to work independently while collaborating across teams
• Adaptability and willingness to embrace role evolution, new tools, and process changes
Education & Experience
• High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• Prior experience in inside sales, order management, customer service, or sales operations preferred
• Experience in industrial distribution, MRO, or B2B environments is a plus
**Compensation & Bonus
**The recruiting base pay rate for this full-time position is $25.00 per hour.
Within the base pay range, individual compensation is determined by job‑related skills, experience, and relevant education or training.
This position is eligible for commission after successful completion of the introductory 90‑day period ,
Radwell Benefits
• Medical, dental, and vision coverage starting Day 1 of employment
• 15 PTO days
• Paid company holidays
• Company‑paid short‑term and long‑term disability
• Company‑paid life insurance
• 401(k) with company matching
• Free onsite gym
Required Skills
Required Experience
JOB REQUIREMENTS
Demonstrates the ability to provide care, according to licensure and registration requirements
Required Licenses for Mammography
Current registration in Radiography from the American Registry of Radiologic Technologists (ARRT)
Current registration in Mammography by the American Registry of Technologists (ARRT) or board eligible
Current license from the Kentucky Board of Medical Imaging and Radiation Therapy (KBMIRT)
Current registration in Radiography from the American Registry of Radiologic Technologists (ARRT)
Current registration in Magnetic Resonance Imaging by the American Registry of Technologists (ARRT) or board eligible
Current registration in Radiography from the American Registry of Radiologic Technologists (ARRT)
Current registration in Magnetic Resonance Imaging by the American Registry of Technologists (ARRT) or board eligible
Current registration with the American Registry of Diagnostic Medical Sonographers (ARDMS)
Current registration with the American Registry of Diagnostic Medical Sonographers (ARDMS), Cardiovascular Credentialing International (CCI), or board eligible
Basic Life Support certification
Minimum Education- Mammography
Graduate of an approved school of Radiologic Technology
Formal training from an approved course of Mammography including 3D Tomosynthesis
|
Graduate of an approved school of Radiologic Technology
Formal training from an approved school of CT or cross-training in CT required
Graduate of an approved school of Ultrasonography or Radiologic Technology with cross training in Ultrasonography