Phone Customer Service (CMC) - Private Jet Industry Sentient Jet 8 reviews - Quincy, MA Sentient Jet 8 reviews Read what people are saying about working here. Successful Client Management Consultants (CMC's) are passionate about service and are customer centric. They look to provide premier customer service by responding promptly to client requests, and possess a keen intuition that allows them to anticipate the clients needs and exceed expectations. Keys to being successful include excellent communication skills, the ability to multi-task, being team and solution oriented with a positive approach. CMCs are constantly looking for ways to enhance the clients experience with Sentient. A day in the life... * Ensure seamless, world class client service experiences over the phone and through various communication tools responding to client requests and anticipating unstated needs. * Consistently and accurately execute on detailed work processes. * Actively listen and provide solutions to client issues. * Obtain flight itinerary and other pertinent trip information from clients regarding upcoming or current flights and accurately enter that information into the automated application. * Provide direct guidance and assistance to clients regarding Sentient products, services and requests. * Take ownership of potential problems, offering creative solutions through completion. * Prompt and concise communication with clients, the internal Command Center, support teams, vendors and Senior Management. * Ability to utilize multiple communication channels. * Perform additional duties and projects as requested. Skills and Attributes: * Excellent communication skills across internal and external customers to obtain and communicate accurate information and make sound decisions. * Must by confident, self-motivated, detailed oriented, organized and possess the ability to multi-task. * Ability to handle confidential information is critical. * Proficiency with computers is mandatory (MS Word, Excel, Outlook, etc.). * Requires schedule flexibility, this Client Management role is a shift position including weekend and holiday requirements. * Embraces change, thinks creatively and has a willingness to learn. * Works successfully both as a team and independently. * Ability to provide high quality customer service. * Ability to withstand significant pressures driven by volume, pace and challenging interactions. Prior Experience: * Bachelors degree preferred, equivalent training, or minimum of 2 years of related Customer Service or Call Center experience preferred. * Hospitality, aviation or travel industry experience or knowledge helpful. Successful CMCs have the opportunity to grow into additional roles: * Sr. CMC * Lead CMC * CMC Manager The CMC position offers the successful CMC the future opportunity for growth within the department as well as other opportunities within the company in various departments. Behaviors Preferred Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity PIPUSA - 17 hours ago - save job - original job Apply Now Apply On Company Site Save this job