Salesforce Administrator Job Locations US-KS-Overland Park Category Information Technology Company Overview Recognized as one of the Kansas City areas best places to work, Shamrock Trading Corporation is a rapidly-growing provider of transportation logistics, financial services and international trade finance for businesses in the United States and other parts of the world. Shamrocks subsidiaries include Ryan Transportation, RTS Financial, RTS International and RTS Carrier Services. Based in Kansas City, Shamrock has recently expanded to office locations in Nashville and greater Chicago. Founded in 1986, Shamrock has posted an average of 25% sales growth for each year it has been in business. Based in a newly-opened office complex in Overland Park, Shamrock has more than doubled its workforce since 2013. All 500-plus Shamrock employees receive competitive salaries, a great benefits package and exciting career opportunities. In 2015, 2016 and 2017, The Kansas City Business Journal named Shamrock one of its Best Places to Work. Responsibilities Ability to perform analysis and critical thinking/problem solving on CRM system requests or issues CRM subject matter expert. Understands proper use of entities and system functions Perform Level 1 support, screening and review of all support and project tickets come to the CRM administrator for review and assignment Adding and Removing Users and Security Roles this means understanding how security works, what comprises the roles, how they function and testing of any changes to these roles in a non-production environment Writing and running maintenance and ad-hoc Workflows Gathering and categorizing user change requests via the ticketing system Making and testing configuration changes in a development environment Manage ongoing support requests and administrative needs of users via help desk Provide regular communication to users regarding issue resolution, change logs, and helpful tips Effective prioritization of tickets Work with various functions and end users to identify, document, and communicate standard business processes as they relate to CRM Develop training plans, materials, and documentation for end users, keep materials up-to-date Develop and/or update support readiness plans for new product releases and support offerings Work with management to identify new and creative opportunities to leverage the CRM to support additional business processes or functions Develop reports, dashboards, and in-system reports for end-users Assist users with their own report design and management Assign technical tickets to level 2 IT support as needed, these tickets are for data integration or CRM Portal Administrative functions Qualifications Bachelors degree preferred 2-3 years of Salesforce application experience Basic understanding of Salesforce Plugins, and how they interact with Web based APIs and applications such as Microsoft Power BI Strong customer-facing communication and careful listening skills Proven success in and genuine enthusiasm for working directly with customer technical teams Benefits Package People have always been the key to the success of Shamrock Trading Corporation. They give our companies an edge in the marketplace and help build long-term relationships with our customers. To make sure we attract and retain the best people, Shamrock provides a premier set of benefits for our employees and their families. Medical: Fully-paid health care, dental and vision premiums for employees and eligible dependents. Financial: Generous company 401(k) contributions and employee stock ownership after one year of service. Fitness: On-site fitness center and company-sponsored Fitbit® program. Additional Benefits: Company-paid long-term disability insurance Company-paid life insurance coverage Tax-saving flexible spending plan Annual accrual for vacation, personal days and holiday pay Complimentary AAA membership