Summary

The Forklift Operator is vital to the success of the warehouse operations. This individual is responsible for the daily execution and handling of customer orders and shipments, unloading inbound shipments safely and moving product to storage locations. Efficiently stack and store the merchandise in the appropriate area. Complete all receiving paperwork to support that function. Efficiently pick and prepare customer orders for shipment, ensuring that the exact number and type of product is loaded and shipped. Stencil, tag or mark orders as requested. Carefully move product from the staging or storage areas into the truck or trailer being loaded. Slot move product as necessary and complete the paperwork to support that function.

Ensures compliance with safety, security, regulatory, and company policies.

Tasks & Accountabilities

• Responsible for warehouse operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, packaging, and sending shipment status information
• Prior to the product being stored, count all product, compare to the manifest, and check all inbound shipments for damage, infestation and production dates
• Report shortages, overages, damage, and mis-shipments to the Warehouse Manager
• Check outbound orders as filled and assembled by warehousemen
• Compare the quantify, quality, labeling and consignee address to the customer order to ensure all outgoing shipments are complete and correct
• Safely and efficiently operate machinery and equipment as required, and assist in the unloading or loading of product moving into or out of warehouse
• Participate in the physical inventories as required
• Maintain clean, neat, and orderly work areas and operate in a manner that promotes safety
• Assist in maintaining the security of the warehouses
• Experience with the service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function
• High school degree or GED equivalent
• One year of experience in related area of responsibility
• Experience leveraging technology to perform daily tasks, including familiarity with MS Office applications web navigation & basic hardware functions
• Strong oral and written communication, problem solving and interpersonal skills; ability to quickly build rapport with both internal teammates and Smart Warehousing business units
• Proven track record of taking initiative to accomplish tasks in creative ways with a sense of urgency and assertiveness
• The Forklift Operator is responsible for operating a forklift to move, locate, relocate, stack, and count merchandise. The Operator is accountable for the safe and efficient operation of the vehicle and may also be required to perform Order Filler and Checker duties.
• Operate all equipment in a safe and efficient manner following prescribed work methods

Required Skills & Qualifications

All employees are expected to exhibit exemplary customer service skills, both with external customers, vendors, visitors, co-workers, and management staff. Their written and verbal communication skills should be concise and effective, they should aspire to excellence in both work and customer service, they should show courtesy to all they encounter while representing the Company. They are also expected to maintain an air of professionalism in their interpersonal relationships and personal grooming, exercise confidentiality concerning the affairs of the business and customers, exhibit a willingness to learn, willingness to problem solve and willingness to step in to help others, and openly and actively participates in the direction of our Company.  Smart Warehousing views each of these traits as performance indicators, and employee appraisals reflect each of these attributes as an element of performance upon which employees are rated.

Physical Demands

While performing the duties of this position the employee is regularly required to sit and talk and hear. The employee is frequently required to use hands to finger, handle or feel and reach with hands and arms. The employee is regularly required to stand, walk, and drive or ride in a motor vehicle. The employee is occasionally required to climb or balance, stoop, kneel, crouch and/or crawl. The employee must occasionally lift and/or move up to 50 lbs. In some instances, employee will be required to participate in warehouse-related activities.