Careers at Stefanini Helpdesk Technician I Location: USA - Tennessee Work City: Memphis Job Category: Help Desk Description Title: Help Desk Technician I Job Responsibilities : Provide professional end-user support via telephone, email or web submits Provide restorative or maintenance actions to resolve end-user problems Responds to end-user problems based on standard procedures Track incidents and calls, including but not limited to, entering data into the database timely and accurately May be responsible for ensuring systems are configured properly Exceptional Customer Service Skills VPN troubleshooting Skills, Licenses, Knowledge, Education and Training Requirements : High school diploma or equivalent required ServiceNow Active Directory knowledge Microsoft Office / O365 Browser troubleshooting, specifically Chrome MAC Troubleshooting or knowledge SCCM Mobility Adobe Cisco WebEx 0-1 years relevant experience Requires excellent customer service skills Solid foundation of Personal Computer experience Troubleshooting capability Overall knowledge of desktop productivity products Ability to work in a team environment Proven ability to remain flexible in a changing environment Attendance and schedule adherence are requirements of this position May require additional project-specific training Share: Twitter LinkedIn Facebook Google+ Email WhatsApp WeChat Viber Telegram Skype Reddit