The SalesForce Business Analyst will be responsible for supporting different business units who are undergoing migrations to a cloud environment.  

• Serve as a liaison between the Business Units and IT with the primary responsibility of understanding business processes and needs, eliciting requirements, creating Business Requirements Documents, developing “To-Be” and/or “As-Is” Process Diagrams.
• Work with Stakeholders on complex business change initiatives and help IT management in estimating the efforts, scope and dependencies.
• Facilitate and lead cross functional process review and solution design sessions.
• Work with Stakeholders and IT to design the optimal finalized solution strategy/design.
• Perform GAP analysis to determine if business requirements are being met.
• Actively try to identify areas of improvement and conceptualize methods on how to be more efficient.
• Identify, parse and analyze transactional data.
• Identify, plan, configure features and functions in Salesforce.com that are based on business user requirements.
• Provide guidance and support in identifying, assessing, and recommending process improvement opportunities through standardization, automation, and business process reengineering (BPR) efforts.
• Support testing cycles (UAT, regression, system) and/or Training/Training Materials.

Basic Qualifications:

• 5+ years of relevant experience as a Business Analyst
• Experience in complex workflow development projects with expertise in Software Development Life Cycle (SDLC) using the Waterfall and/or Agile methodology.
• Proven experience in facilitating business process and Joint Application Development (JAD) sessions.
• Proficient in requirements gathering (elicitation, documentation, and management).
• Must be able to create clear and concise Business Requirements Documents (BRD), Functional Requirements Documents, Use Cases, and User Stories.
• Must have be able to create detailed data models and process flow diagrams.
• Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN).
• Must be able to translate business needs into functional requirements.
• Must be able to define test scenarios and conditions, develop complete test plans and facilitate testing according to plan in support of Quality Assurance (QA) testing and User Acceptance Testing (UAT).
• Experience writing general and complex SQL queries.
• Strong written and verbal communication skills
• Expertise with Microsoft Word, Project, Excel, Visio & PowerPoint.
• Configure out of the box SalesForce reports and dashboards as well as custom reports.
• Bachelor’s degree from an accredited university

Preferred Qualifications:

• Advanced degree from an accredited university
• Experience working with implementing enterprise systems and/or replacement of legacy systems.
• Experience with SalesForce analysis.
• Experience with SalesForce configuration.