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Help Desk Specialist

Talium Advisors

Help Desk Specialist

Charlotte, NC
Full Time
Paid
  • Responsibilities

    As a Contract Help Desk Specialist, you will provide IT support services & provide technical knowledge and customer service support for highly specialized systems applications.

    • Support customer service and operations for clients by serving as the frontline for customer inquiries prioritizing and resolving issues.
    • Responsible for initiative planning and ongoing client relationship management.
    • Track and report support desk data and trends
    • Responsible for acquiring and applying knowledge, best practices (external and internal), methodology, and tools to client organizations
    • Maintain system protocols by writing and updating procedures.
    • Provide reference material for end-users by writing and maintaining documentation; providing support; and training to all users.
    • Reporting of all system issues by clear documentation.
    • Perform, track and support all non-technical system configurations such as: setting up new user profiles, creating provider profiles, and creation of user roles based on new programs.

    Basic Qualifications:

    • 1+ years of information technology, desktop support, customer support, technology management experience, etc. in a professional environment (internship experience is acceptable)
    • Strong customer service skills
    • Prior experience supporting software applications

    Preferred Qualifications:

    • Bachelor's degree from an accredited university
    • Experience with special education environments

    #buildyourfuture

  • Industry
    Human Resources