Job Description

JOB TITLE: Business Coordinator LOCATION: Temecula, CA (100% ON-SITE!) CONTRACT DURATION: 12-month contract WORK HOURS: Monday to Friday, 8 AM to 5 PM. NOTE: This position is Nonexempt. Hours over 40 will be paid at Time and a Half.

PAY RATE: $26.00/hourly on W2

DESCRIPTION: 

The BSA will be a member of the System Process and Strategy (SPS) team supporting the Temecula Customer Service organization. This position will provide high quality support and analysis/trending for various applications, commercial processes, and coordinate with IT for hardware. The BSA will develop relationships with the various IT and business teams to achieve timely and efficient support for the Customer Service team. Success is defined by the level of internal and external customer satisfaction. THe role requires on-site support from Monday through Friday, 8am - 5pm.

WHAT YOU’LL DO: • Work directly with functional area teams to evaluate, resolve, and trend issues that impact Customer Service operations and/or project objectives: determine when to escalate issues to appropriate levels of management. • Maintain accurate process and troubleshooting documentation. • Interact with cross-functional teams and follow-up with team members to ensure timely completion of tasks to support the Customer Service system. • Coordinate with Customer Service and IT teams to ensure necessary hardware and access for CS resources. • Support of SPS projects as required. • Other as assigned.

EDUCATION AND EXPERIENCE, YOU’LL BRING: • Bachelor’s Degree in a related field, or an equivalent combination of education and work experience preferred. • Experience, preferably in a Commercial/Customer Service environment. • Competency working as a team, problem identification/solving and documentation. • Strong written and presentation skills; ability to communicate effectively and timely with all levels of the organization and management. • Aptitude to learn and or troubleshoot Customer Service applications and processes. • Personal integrity and courage to escalate issues and to advocate for responsible solutions to management. • Adaptability and flexibility including the ability to manage deadline pressure, urgent resolution requests, ambiguity, and change.

Company Description

Overview TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. We also have national recruiting centers that service our enterprise and MSP/VMS clients. We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries. The company’s talented Recruiters and HR Specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing. We look forward to our partnership with you!