Call Center Specialist - HEALTHCARE EXPERIENCE REQUIRED Triplefin LLC 7 reviews - Blue Ash, OH $16 an hour We are seeking Call Center Specialists to join the Triplefin family! We are looking for passionate individuals who pride themselves on making a difference in someones life. That is what we do here everyday at Triplefin. What we do Triplefin has continually helped pharmaceutical brand managers remove barriers to brand access and adherence. We provide exceptional patient solutions, outstanding customer service, innovation and program flexibility to drive superior brand performance and help decrease prescription abandonment. What we need: We have a great team with exceptional long-term growth opportunities for the right candidate! We are currently seeking COMPASSIONATE Call Center Specialists to join our team. This position is primarily responsible for providing reimbursement support and patient assistance services for qualifying individuals through our customer care call center. What youll do: * Provide dedicated, personalized support delivered over the phone and via online portal. * Complete investigations and answer questions regarding insurance benefits, including information about coverage and out-of-pocket costs. Collaborate with patients and doctors to assist with issues related to payments, reimbursements, payment denials, and appeals. Make outbound calls to customers for additional information. * Assist with prior authorization and medical necessity processes, benefit verification and prior authorization assistance. * Administer comprehensive searches for alternate reimbursement resources, such as state and federal assistance programs, and enrollment assistance for qualified patients. * Respond to inquiries from customers, sales representatives and business partners, and follow up on requests in a timely, courteous and professional manner. Maintain positive attitude and a helpful approach to customers and clients. * Enter orders, change orders, track shipments, and enter customer notes to complete customer/consumer transactions. To include maintaining logs and records as required. * Learn, understand and follow all company and client policies and procedures. * Assist in training of new employees. * Other tasks and projects as assigned." What youll need: * Minimum 2 years HEALTHCARE customer service and/or call center experience preferred. * Minimum 2 years of patient assistance, reimbursement and/or pharmacy benefit management experience preferred. * Strong compassion skills toward patients over the phone. * Must possess authenticity, honesty, and integrity. * Collaborative, ability to work in a team environment, effectively interacting with others. * Excellent oral, written, and interpersonal communication skills. * Accurate and detail-orientated.Strong computer skills with a working knowledge of Microsoft Word, Excel, and PowerPoint.High school degree or equivalent. How to join: Want to join our growing dynamic organization? With 34 years of growing expertise, we have become an industry leader with a reputation of offering extraordinary customer service, innovation and program flexibility that enhance the patients experience. If you want to me a member of our winning team, please apply now! Job Type: Full-time Salary: $16.00 /hour Experience: * Health: 2 years * Call Center: 2 years 17 hours ago - save job