JOB SUMMARY:

Radwell’s website sets the bar for how customers perceive us. As UX Lead you will own the end-to-end experience strategy, design system, and research program for every Radwell site. Your mission: create friction-free, conversion-optimizing interfaces that turn first-time visitors into lifelong customers while supporting double-digit revenue growth. Expect to move fast, test constantly, and develop a team that punches above its weight.

RESPONSIBILITIES

Experience Strategy

· Craft a multi-quarter UX vision aligned to revenue, NPS, and SEO/CRO KPIs.

· Maintain and prioritize a UX backlog across multiple workstreams and geos

Research & Insight

· Plan and run qualitative/quantitative studies (interviews, usability tests, CSAT, GA4 deep-dives, heatmaps)

· Translate findings into hypotheses, prototypes, and measurable experiments

Design Execution

· Own IA, interaction, visual, motion, microcopy, and accessibility across desktop & mobile

· Build, document, and govern a Figma-based design system

Governance & Evangelism

· Author UX guidelines, content style guides, and component governance

· Champion design thinking and customer empathy across Radwell

REQUIREMENTS

· 5+ years designing eCommerce, SaaS, or industrial B2B experiences

· Portfolio of shipped work that demonstrably moved business metrics

· Expert with Figma, prototyping tools, and modern design-system principles

· Fluency in A/B frameworks and analytics suites; data-driven to a fault

· Working knowledge of HTML/CSS and Agile/Scrum rituals

· Exceptional written and verbal communication

· Bachelor’s in HCI, Design, Psychology, or equivalent practical experience

· Bias for action, high curiosity, and comfort working with ambiguity

WORK SCHEDULE

Core hours: 9:00am - 5:00pm Central; some flexibility for global user discovery sessions

LOCATION

Downers Grove, IL

Willingboro, NJ

WORK ENVIRONMENT

Business casual dress. Must wear Radwell ID Badge and adhere to Radwell Safety Policies at all times.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Continuous sitting and repetitive hand motion

• Lifting requirements include occasional lifting of up to 10 pounds.

COMPENSATION:

• The recruiting base salary range for this full-time position is $85,000 - $110,000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. Additionally, this role is bonus-eligible, with a target bonus percentage that provides an opportunity to earn even more based on your performance

#RADH

Required Skills

Required Experience