Supervisory Contact Representative Temporary NTE 1 Year**MSP Roster -Department of the TreasuryInternal Revenue Service -Help -Overview -Open & closing dates 07/25/2018to03/06/2019 -$61,801 to $80,345 per year -Pay scale & grade IR 07 -Work schedule Full-Time - Full Time -Appointment type Permanent - Temporary NTE 1 year, may be extended up to 5 years, may become permanent w/o further competition. -Location 5 vacancies in the following location: -Saint Louis, MO5 vacancies -Relocation expenses reimbursed No -This job is open to -Internal to an agency Current federal employees of this agency. -Announcement number 18CS3-WIM0996-0962-07-XK -Control number 506009400 -Duties -Duties -Summary WHAT IS THE WAGE & INVESTMENT DIVISION: The Wage & Investment Division (W&I)serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers. WHAT DOES A FRONT LINE MANAGER DO?As a Front Line Manager, first level supervisor, you will be responsible for assigning, directing, and reviewing the work of subordinate employees. You will use your leadership skills and management techniques for planning, scheduling, and coordinating work operations, planning and carrying out the training and development of employees, evaluating employees' work performance, and in performing all other related administrative functions. Generally, you will direct the work operations of subordinates performing administrative, complex clerical, technical and/or work comparable in nature. The functions, activities, and services provided may have limited geographic coverage and support activities within specific agency program segments. Five (5) positions to be located in Wage & Investment, Accounts Management Operation, located at 1222 Spruce, St. Louis, MO 63103 (MO0106). This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 5 vacancies may be filled during the life of this roster open period of07/25/2018to03/06/2019- selections may be made through07/12/2019. Contingent upon funding and space requirements, one or more vacancies may be filled in the POD as they become available in the location during the life of this roster. Applicants need to apply and be eligible by 11:59pm eastern time (EST) at the close of each of the following cutoff dates to be considered:08/07/2018, 09/10/2018, 12/06/2018, 03/06/2019. Applicants need to apply and be eligible on or prior to the cut off dates or the closing date to be considered for the rosterLearn more about this agency -Responsibilities As a Front Line Manager you will: -Plan work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work. -Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. -Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. -Give advice, counsel, or instruction to employees on work and administrative matters. -Interview candidates for positions within the organization/unit, and recommend appointment, promotion, or reassignment to such positions. -Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. -Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. -Identify developmental and training needs of employees, providing or arranging for needed development and training. -Initiate ways to improve production, work processes, and/or to increase the quality of the work directed.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS?If you want to find out more about IRS careers, visit us on the web atwww.jobs.irs.gov. -Travel Required Not required -Supervisory status Yes -Promotion Potential 07 -Who May Apply -This job is open to-Current IRS Internal/Agency Employees Questions? This job is open to 1 group. -Job family (Series) 0962 Contact Representative -Requirements -Requirements -Conditions of Employment -Must be U.S. Citizen or National -IRS Employees on Career or Career Conditional Appointments -Click "Print Preview" to review the entire announcement before applying. -Please refer to "Conditions of Employment." . -Qualifications You must meet the following requirements by the closing date of this announcement. BASIC REQUIREMENTS (FRONTLINE MANAGER):You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service. To be qualifying for this position your experience should be sufficient to demonstrate: -Knowledge of management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight; -Knowledge and understanding of regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled; -Knowledge of basic budget management principles and practices (i.e. ability to maintain and manage financial resources); and -Knowledge of communicative techniques to effectively and diplomatically interact with internal and external customers.-The experience may have been gained in the public sector, private sector orVolunteerService. One year of experience refers to full-timework; part-timework is considered on a prorated basis. -To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. -Education -Additional information POSITION DESCRIPTION: 92411 A PM/C SharePoint site is available for IRS Employees at :https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspx CONDITIONS OF EMPLOYMENT: -We may select from this announcement or any other source to fill one or more vacancies. -This is anon-bargainingunit position. -Alternative work schedule, staggered work hours or telework may be available. -Tour of Duty:Monday - Friday, hours may vary between 7:30 a.m. - 6:00 p.m. -The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns. -Subject to a 1-year supervisory or managerial probationary period (unless already completed) Read more -How You Will Be Evaluated -Background checks and security clearance -Security clearance -Required Documents -Required Documents A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible). All applicantsare required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) -To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips -Career Transition Assistance Plan (CTAP) DOCUMENTATION: If you are a displaced or surplus Treasury employee, click -for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area. IRS Reassignment Preference Program (RPP): You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating. PERFORMANCE APPRAISAL/AWARDS: Submit a copy of your most recent completed performance appraisal. IRS employees:if a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified. EDUCATION DOCUMENTATION: If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to -. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the -If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees fromschools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. -Benefits -Benefits A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered. -How to Apply -Agency contact information -IRS Jobs Online Helpdesk -Phone -Learn more about this agency -The Federal hiring process is setup to be fair and transparent. Please read the following guidance. -Equal Employment Opportunity Policy -Reasonable Accommodation Policy -Legal and regulatory guidance -Financial suitability -Account -Help