DISPENSARY RETAIL GENERAL MANAGER

JOB SUMMARY:

To give direction and leadership toward the organization's mission, strategy, and annual goals and objectives. To implement and manage the strategic programs, services, goals and objectives of the organization.

RESPONSIBILITIES:

• Provides strategic direction and thought leadership to the retail organization, with a strong understanding of the market and customer needs, as well as anticipating future needs.
• Performs a significant role in defining objectives, strategies and plans, and working with cross-functional partners (Operations, inventory/planning, finance, advocacy, etc.) to implement those plans.
• Maximizes retail productivity, sales and profit, while ensuring that standards of service excellence are continuously met and improved upon.
• Recommends and implements techniques to improve productivity, increase efficiencies, enhance customer experience, and maintain best in class practices.
• Responsible for driving brand initiatives, including overseeing the customer experience of the brand and community outreach within this channel.
• Identifies trends and opportunities to define changes in process and procedures that drive operations and selling agendas.
• Proactively collects voice of the customer feedback, and uses feedback to implement new product offerings.
• Ensures a world-class experience exists for our customers.
• Understands and remains current on market demand for product offerings, and ensures store teams are trained to meet customer needs.
• Creates an environment in which a personal, customer-focused, and service-oriented mentality is standard.
• A critical element of the role will be to ensure that the environment and patient experience reflect my client’s vision and values.
• Partners with internal teams to ensure product and store allocations provide a cohesive strategy and brand experience to drive sales revenue opportunities.
• Develops training and reinforces service, product, operations and management expectations through training and development of store teams.
• Maintains a presence in the field in order to effectively coach and support store team.
• Ensures operational priorities, processes and procedures are communicated, understood and executed consistently across all locations.

REQUIREMENTS:

• Retail Cannabis management experience 1-2 years