Job Description

SUMMARY: The Patient Care Coordinator is the Ambassador to the practice. It is the first person a patient sees and comes into contact with. The highest levels of professionalism and customer service are required at all times.

ESSENTIAL FUNCTIONS:

• Greet Patients and smile as they arrive to our office
• Operate an electronic medical system to check-in and check-out patients using high accuracy in data entry
•  Verify insurance for patients using the established process
• Answer inner-office phone calls or direct them as needed
• Dispense contact lenses to patients
•  Follow procedures for closing the office each night
• Keep the reception areas neat and clean at all times
• Continually assist in any way possible to improve the patient experience
• Be available to assist other departments as needed
• All other duties as assigned by Manager

ESSENTIAL SKILLS:

• High Customer Service
• Interpersonal Skills
• Conflict Resolution
• Critical Thinking
• Teamwork
• High Attention to Detail
• Organized & Efficient

Qualifications

JOB QUALIFICATIONS: 

• High School diploma or GED, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Prior experience in the medical field is not required, but recommended
• Ability to speak, write and read fluent English. Bilingual language proficiency is very encouraged, but not required
• Moderate proficiency in data entry, internet use, spreadsheets and word processing

Additional Information

WORK ENVIRONMENT: 

• Able to be mobile and work various positions (standing, sitting, bending, and walking) for extended periods of time during an 8-hour period.

COMPLIANCE/ETHICS:  

• Demonstrates a personal commitment to compliance to enhance a system-wide commitment  

• Adheres to the organization’s Code of Conduct

• Understands and abides by privacy and security laws mandated by HIPAA, and all other organizational policies and procedures 

• Follows all policies and procedures relating to the appropriate utilization of information technology resources

• Participates in annual compliance training and completes in time frame required

EEO STATEMENT:

Vision Care Specialists is committed to the principles of equal employment. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth and related conditions), age, sexual orientation (including transgender status), genetic information, military or veteran status, physical or mental disability, marriage to a co-worker, and retaliation for engaging in protected activity (opposing a discriminatory practice or participating in an employment discrimination proceeding), or any other status protected by federal, state, or local laws.

Vision Care Specialists is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.