Customer Solutions Tech Support (Logan, UT) If you are an active Vivint employee, please apply through Workday by searching "Find Jobs". Job Description Customer Solutions Tech Support (Logan, UT) Job Summary: In a very comfortable and fast-paced call center environment, Vivints Customer Solutions Reps answer inbound calls from customers across the country and help them understand/troubleshoot their home security and home automation systems over the phone. Abbreviated list of benefits: A free meal for every 8 hours worked, fantastic work facilities, paid time off, paid holidays, health benefits, 401K and much more! Pay: * $12.00 per hour * Customer Solutions has a structured pay scale based on tenure and performance * Bilingual Spanish representatives earn a $.50/hr increase after training. Essential Functions/Responsibilities: * Provide technical and customer support via telephone for inbound calls * Develop extensive knowledge of Vivint.SmartHome's varied product line and installation processes * Educate customers on the use of Vivint.SmartHome systems and products * Use Vivint.SmartHome Knowledge Management System to troubleshoot varying degrees of technical support problems for customers * Create service tickets for issues not able to be resolved over the phone * Accurately record customers technical issues * Answer customers billing questions/concerns * Proficient communication skills (verbal and written) * Ability to solve unique technical problems * Must be able to multi-task while using different internal programs * Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone * Passion for providing quality customer service * Ability to envision product scenarios in order to help customers solve problems * Must feel comfortable with de-escalating phone calls * Ability to adapt to system/process changes quickly while retaining new information * Must be able to work four weekdays and one weekend shift * Must have 100% attendance during the 3 week training * Ability to adhere to a strict attendance/punctuality policy Required Experience: * Ability to get licensed for the Utah Burglar Alarm Systems * Ability to successfully pass background check * Must be at least 18 years old (per Industrys requirement) * Must be able to commit to 6 months in the department * High school diploma or equivalent preferred but not required * Call center experience preferred but not required * 6+ months of customer service experience preferred Vivint Smart Home is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiringunder federal, state and local laws. We are a drug free environment. We dont conduct pre-employment drug screening, however, we do conduct random drug testing on site.