Call Center Technical Support Representative - 06.18.18 PM Atlanta, GA
Call Center Technical Support Associate Atlanta, GA VXI is guided by our
Values: Excellence, Integrity, Teamwork, Agility and Inventiveness. Make
someone happy. We arent just a contact center; we are heroes that save
the day! When our customers need us, were there! And your desire to
help, along with your polished sales and communication skills, are what
will make them raving fans. If youve got schedule flexibility, a winning
attitude, and some great sales, customer care or technical support
experience, we want to talk to you. It might just land you a job and
make YOU happy, too. Overview As a Customer Service Technical Support
Associate, you will receive inbound calls from a telecommunication
leader providing Cable TV, Phone and Internet Services to customers who
are experiencing interruptions. You will become the customers superhero
by troubleshooting their technical issues, assist with billing
inquiries, upgrading their services and other general customer service
needs. Knowledge, Skills and Abilities Youll Need to Succeed *
Professional comportment and demeanor * Outstanding verbal communication
skills * Ability to build rapport utilizing effective probing questions
- Ability to learn product knowledge and troubleshoot to ensure quick
resolution * Intermediate knowledge of computers and MS Windows *
Ensures customer retention by reasonable negotiations. Provides
solutions that are beneficial to the company and attractive to the
customer. * Suggests products to the customer. Utilizes sales skills to
probe for information and close the sale to maintain sales goals. *
Ability to navigate multiple screens/programs * Ability to multi-task *
Ability to type 25 wpm * Ability to follow direction and accept coaching
- Self-motivated and upbeat * Desire to work in a team environment
achieving personal and team goals * Ability to work flexible hours,
including weekends and evenings as required Youll Receive * Competitive
Salary * Eligible for Performance Incentives * Paid Training - $10 per
hour * Health Insurance (Medical, Dental,Vision) * Fun Work Environment
- Abundant Advancement Opportunities Other Things We Look For * Strong
work ethic * Desire to be of service * Solid work history * Motivated by
quality/integrity * Desire to excel * Must be able to pass a background
check and drug screen Must Haves * High School Diploma/GED * 2 years
Customer Service experience preferred and/or 1 year in technical support
and 1 year within a call center environment preferred You will love our
fun work environment and endless opportunity for growth! Stop into our
College Park Location to find out how you can become a VXI Superhero!
How to Apply: When: Monday-Friday 9:00am to 12:00pm Where: 1688 Phoenix
Parkway College Park, GA 30349 Must be dressed professionally and have a
hard copy of your resume. Training will be 3:00 PM - 11:15 PM.
Production schedule will be 2:15 PM - 11:00 PM. The call center is open
Monday-Sunday 6am-midnight each day. This description portrays in
general terms the type and level(s) of work performed and is not
intended to be all-inclusive, nor the specific duties of any one
incumbent. Management reserves the right to make amendments to said job
description at any time. © 2018 - TALENT MATCH PRO V1.8.17.0921 Call
Center Technical Support Representative - 06.18.18 PM