JOB SUMMARY

**Monday-Friday 8am-5pm
**

Location: Hybrid, based in Chicago, IL or Philadelphia, PA

Radwell is seeking a Work Management & AI Operations Specialist—a new and pivotal internal role dedicated to optimizing the planning, execution, and visibility of our digital initiatives in part by leveraging AI. You'll help digital teams scale impact by configuring and managing project intake, prioritization, and workflow execution using work platforms like Monday.com. You'll also embed AI across planning and reporting processes to reduce manual effort and elevate decision-quality across marketing, sales, operations, customer service, and beyond.

Key Responsibilities

Work Management Strategy & Execution Enablement

• Administer and evolve our work management platform (Monday.com), creating standardized intake forms, prioritization templates, dashboards, and facilitating portfolio views across the organization.
• Collaborate with the enterprise PMO to define and manage workflows that ensure clarity on delivery pipeline, ownership, and status across digital teams and projects and at an enterprise portfolio level.
• Bring consistency to how work is captured, sequenced, and executed by aligning stakeholders on prioritization criteria and workflow stages.

Execution Visibility & AI-Driven Insights

• Deliver real-time project visibility through dashboards and visualizations that surface progress, risk, dependencies, and outcomes.
• Leverage AI to automate status summaries, identify execution bottlenecks, synthesize project risks, and predict throughput—so stakeholders get timely, intelligent updates.
• Partner with teams to co-create reporting that aligns with strategic goals and drives accountability.

Cross-Functional Coordination & Change Management

• Collaborate with marketing, creative, product, marketplace, eprocurement, and engineering teams to integrate work management discipline in their execution models.
• Lead recurring cadences—e.g., planning reviews, dependency syncs, status check-ins—to maximize speed and quality of project deliverables.
• Facilitate adoption of work management and AI workflows through training, playbooks, and ongoing support.

Data-Driven Improvement & Scaling

• Use project performance data—cycle times, completion rates, status accuracy, work backlog—to continuously refine workflows and platform models.
• Automate routine manual work (status chasing, intake consolidation, executive report compilation), enabling digital teams to focus on delivering value with minimal overhead and administration.
• Stay current on work management and AI automation trends to continuously elevate Radwell’s operational maturity.

Qualifications

Required:

• 3+ years in internal project/program/operations management, ideally in digital, transformation, or SaaS environments.
• Hands-on experience as an administrator or power user for work platforms such as Monday.com, Asana, Workfront, or Smartsheet.
• Proven ability to bring clarity and efficiency to digital delivery.
• Skilled in using data and AI tools to drive reporting, insights, and execution.
• Strong communicator at all levels; confident facilitating cross-functional alignment and adoption.

Preferred:

• Familiar with digital delivery contexts—marketing campaigns, ecommerce flows, customer experience operations, sales processes.
• Practical experience implementing AI automations that reduce manual workload (e.g., status auto-drafts, risk triage, resource forecasting).
• Experience using low-code/no-code orchestration and automation tools that operationalize AI and ML workflows to deliver tangible business value.

SALARY RANGE INFORMATION

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

SALARY RANGE

• $80,000 - $120,000 annual base salary

Why This Role Matters

Join a team committed to modernizing how Radwell executes digital initiatives—reducing friction, increasing execution speed, and enabling data-informed decisions. You’ll transform productivity across the business, delivering strategic visibility and efficiency at scale.

#RADL

Required Skills

Required Experience

1. Leadership ability, communications, and interpersonal skills necessary to interact effectively with physicians, management, staff, and external agencies/customers.
2. Demonstrated knowledge in healthcare administration, clinic philosophy and policies and procedures.
3. Ability to establish and commit to long-range goals/vision after analyzing factual information and assumptions.
4. Ability to prioritize and efficiently handle multiple, simultaneous, and complex tasks and projects within tight timelines.
5. Must have high level of interpersonal skills to handle sensitive and confidential issues.
6. Ability to develop and supervise group of professionals, decision-makers and project managers.
7. Experience in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
8. Ability to participate in and facilitate group meetings.
9. Ability to compose and edit technical or administrative correspondence.