Job Description

We would love you to join us at Experian in our Business Information Services’ Client Care organization. We are seeking a self-motivated individual with experience in delivering exceptional customer service.

As the ideal candidate you will be extremely well-organized and have a strong focus on the client experience. You will quickly learn the details, our products, the role and be able to present our commercial offerings suite. You must be comfortable with ambiguity at times, adapt to shifting priorities and be a world class problem solver, working across functional units to ensure client satisfaction. You will partner with a broad array of internal stakeholders, including other members of our world-class product, sales, technology, credentialing, and support teams.

WHAT YOU’LL BE DOING

·       Leading demonstrations of new products and services with clients and sales partners

·       Engaging in the pre-sales phase of the customer lifecycle to assist in driving new business

·       Helping to identify renewal and upsell opportunities

·       Consulting with clients on current and upcoming projects to define project specifications, implementation and process design details

·       Participating in client visits and onsite trainings

·       Coordinating internal resources to ensure successful project completion

·       Monitoring and understanding client usage behaviors to identify and address positive and negative trends

·       Providing product training to users and analysts to ensure effective use of our services within a client’s environment

·       Managing the delivery of Experian products and services to satisfy the technical needs of the client as directed in the Statement of Work

WHAT YOUR BACKGROUND LOOKS LIKE

·       Requires bachelor’s degree or 4 years of equivalent experience

·       2 years of experience in customer support

·       1 year of project management experience

·       Superior customer service skills

·       Strong oral and written communication skills, including presentation skills

·       Strong problem solving and analytical skills

·       Strong PC skills

·       Good knowledge of commercial data industry

·       Good organizational and project management skills

PERKS

·       During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.

·       Three weeks of vacation to start, plus five sick days, two volunteer days, and eleven paid company holidays

·       Competitive pay and a comprehensive benefits package, including a 10% bonus target

·       Employee stock purchase program and 401K matching with immediate vesting

·       Flexible work schedule and relaxed dress code

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.