• Keep tickets up to date and clearly documented in ticket management system.
• Maintain hardware including workstations, phones, and servers.
• Process employee status change requests including new hires, terminations, and department transfers.
• Process requests for hardware and software purchases including workstations, phones, and peripheral devices.
• Email/Phone account management.
• Maintain IT asset and contract tracking system.
• Basic network (wired and wireless) maintenance and troubleshooting.
• Demonstrates knowledge of and supports each entity's mission and vision, policies and procedures, operating instructions, confidentiality guidelines and code of ethical behavior.
• Flexible to work outside of standard office hours if requested with proper notice.
• Performs other job-related duties as requested.

• Bachelor’s degree preferred.
• High School Diploma or equivalent required.
• 0-1 year of experience in help desk or support.

• Basic printing, peripheral support and troubleshooting skills.
• Proven problem solving and troubleshooting skills.
• Attention to detail.
• Familiar with support ticket, call center and knowledge-based systems.
• Exceptional level of concentration and commitment.
• Time management and prioritization skills.
• Eager to learn and willing to teach others.
• Able to work in a team environment.
• Requires knowledge of Microsoft Office 2010-2017 (including Office 365 (Word, Excel, Outlook), Adobe PDF Reader, VoIP Phone Systems, Google Apps for Business, and CRM or basic database knowledge.
• Requires the ability to sit for long periods of time, frequently type and converse over the phone (4 or more hours a day).
• Requires the ability to lift 30 lbs.
• Requires to ability to work occasional shifts outside of working hours.
• Must be fluent in English.

• Competitive salary.
• Medical, dental, vision, 401k program, and MORE!
• 7 federal holidays off PLUS Veterans Day.
• Paid time off.
• Joining a rapidly growing organization.

Passionately providing high quality IT, Marketing, and Management services to help Veterans achieve the disability benefits they have rightfully earned.