(AUSTIN, TEXAS AREA ONLY) Also known as Project Support Specialist

JOB TYPE: Part-time Non-Exempt

BRIEF JOB DESCRIPTION: Work from Home Engagement Coordinators are responsible for scheduling phone consultations between GLG’s clients and selected Council Members (subject matter experts).

POSITION OVERVIEW:

GLG’s scheduling team is hiring two part-time (~20 hours/week) work from home coordinators to join the Project Support team located in the Austin, Texas area.  Project Support Specialists (PSS) are responsible for scheduling phone consultations between GLG’s clients and selected Council Members, global key opinion leaders and senior industry executives acting in a consultative capacity. 

To facilitate these engagements, the PSS will work closely with both client-facing GLG Research professionals and GLG’s sophisticated client base, which ranges from hedge fund managers to partners at private equity firms, project managers at top-tier consulting firms and Fortune 1000 companies.  As a PSS, you will develop a deep understanding of GLG’s business model and end-client markets as well as acquire incredible client service experience.

We are seeking two candidates who will choose between the following schedules:

Monday through Thursday: 6:00pm – 11:00pm Central Time

 -or -

Friday: 6:00pm – 11:00pm Central Time Saturday: 2:00pm – 8:00pm Central Time Sunday: 2:00pm – 8:00pm Central Time 

KEY RESPONSIBILITIES:

• Schedule phone consultations between GLG clients and requested Council Members (experts)
• Accept all scheduling requests submitted during coverage hours
• Effectively manage time and productivity expectations to execute against project objectives
• Navigate requests with complex scheduling compliance requirements and client-specific preferences
• Appreciate the urgency of completing time-sensitive projects
• Demonstrate adaptability and ability to work independently

QUALIFICATIONS:

Across all of our positions, GLG seeks excellence, integrity, and professionalism. Specifically, we look for individuals who thrive in a fast-paced environment and approach their work with precision and a drive to continually improve overall skill-set and performance.

• Live within the Austin area
• Previous professional experience in a client service capacity, preferably in a high-volume, transactional environment
• Strong communication skills using a variety of communication channels (email and phone)
• Demonstrates commitment and attention to detail

 WORK FROM HOME REQUIREMENTS:

• A quiet space at home where you can work without distractions
• Comfortable in a computer-based role for several hours at a time
• Reliable and high-speed hardwired internet with a minimum internet capacity of 5 MBPS down and at least 1 MBPS up

You must be able to come into the GLG Austin office for an orientation, to pick up a GLG-issued laptop and telephone, and for 5 days of paid training during normal business hours. Additional training and periodic visits to the GLG Austin office may also be required.

GLG is the world’s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector.