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Support Quality Engineer Intern

Learn more about Experian


Support Quality Engineer Intern

  • Responsibilities

    Company Description

    Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime

    Job Description

    Experian’s Summer Internship Program is a unique opportunity for students across the country to gain hands-on work experience in our innovative global company. Our interns work alongside Experian employees to tackle meaningful projects and gain valuable skills in their chosen field. During our summer internship program, interns will have access to the latest technologies and challenging work. As a summer intern, you’ll learn about our exciting financial inclusion products and programs, experience philanthropic events that make us a force for good, and network across our global business units. Get ready to discover the unexpected as a part of our #uniquelyexperian summer internship program.

    As a Support Quality Engineer Intern specializing in Observability Tools, you will be an integral part of the team responsible for ensuring the smooth operation and monitoring of critical software systems. This internship offers opportunities to gain knowledge in production support, monitoring, and automation using cutting-edge observability tools like Splunk and Datadog. You will collaborate with cross-functional teams, including software engineers and product, to enhance system reliability and performance through proactive monitoring and automated dashboard creation.

    Responsibilities of the Support Quality Engineer Intern include:

    • Work closely with the team to implement and configure observability tools, such as Splunk and Datadog, for monitoring various software applications and infrastructure components.
    • Configure proactive alerts and notifications in observability tools to promptly identify anomalies and potential performance degradation.
    • Develop automation scripts to streamline repetitive tasks, optimize workflows, and enhance the efficiency of the production support team.
    • Maintain clear and detailed documentation of observability tool configurations, dashboards, and automated processes."


    • Enthusiasm for Observability: Demonstrated interest in monitoring, observability tools, and production support.
    • Technical Skills: Familiarity with scripting languages (e.g., Python, Java nodejs) and experience with data visualization tools would be advantageous.
    • Communication: Effective communication skills to collaborate with team members and document processes.
    • Learning Mindset: Willingness to learn new technologies, tools, and processes related to production support and observability."
    • Currently enrolled in a minimum of a Bachelor’s degree program in Computer Science, Software Engineering or related degree
    • Be returning to school in the Fall of 2024 to continue or complete degree program

    Additional Information


    • This position can be 100% remote
    • Volunteer Time Off
    • Competitive pay
    • Flexible work schedule and relaxed dress code
    • 401(k) after 90 days of employment

    Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

    Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.

    We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!

    The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

    Find out what is like to work for Experian and discover the Unexpected!

  • Industry
    Information Services
  • About Us

    Calling all authentic individuals! Experian's mission is to unlock the power of data and technology to improve our world. We can do this when every team member brings their whole self to work. Together we really can create a better tomorrow.

    As the world’s leading global information services company, we help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

    We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.