LOCATION: St. Louis, MO 

CLEARANCE REQUIRED: Must be a U.S. Citizen and possess a current and active TS/SCI clearance granted by the Department of Defense or an Intelligence Community agency. Must be able to pass a Counterintelligence (CI) Polygraph.

BACKGROUND:

Assured Consulting Solutions provides strategic and innovative solutions for customer needs across the business, technology, and organizational spectrum. As a member of our team, you will have the chance to work with customers that are both Government and industry leaders and technology innovators. 

We are seeking a highly motivated HELP DESK/SUPPORT SPECIALIST to join our team. 

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Provide technical assistance and telephonic support related to computer systems, hardware, or software.
• Create documentation and SOPs
• Monitor and support ticket workflows
• Help coordinate with IT service providers and communicate outages and plans for recovery
• Experience monitoring operational activities for all networks
• Respond to queries, run diagnostic programs, isolate problems and determine and implement solutions.
• Respond to email or chat message for customers seeking help.
• Walk customer through problem-solving process and follow-up with customers to ensure issue has been resolved.
• Run reports to determine malfunctions that continue to occur.
• Able to perform above duties independently

REQUIRED QUALIFICATIONS:

• DoD 8570 IAM I Certification

EDUCATION QUALIFICATIONS:

A Bachelor's Degree in a related field and at least three (3) years of relevant experience.

YEARS OF EXPERIENCE:

• 3-10 years with Bachelor's Degree

POSITION TYPE: Full-Time

SHIFT: Panama, 6am EST-6pm ET