Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

In this role, you will be the cornerstone of our vibrant office, ensuring the workplace runs smoothly and remains both professional and inviting for all visitors, staff, and senior leadership. Your role demands sophisticated multitasking, a high sense of discretion, and the ability to anticipate and fulfill the needs of stakeholders at every level, often simultaneously.

Location

This is a fully on-site position, Monday- Friday, located in Bellevue, Washington.

The Main Responsibilities

• Serve as the first point of contact for all visitors, managing inquiries and directing guests appropriately, both in person and via video conferencing.
• Implement and oversee office security protocols, including digital check-in systems, visitor badge management, access control compliance, and confidentiality standards.
• Coordinate complex schedules and high-level meetings involving senior leadership, confidential briefings, and sensitive guest interactions.
• Maintain reception and common areas to executive-ready standards, ensuring cleanliness, functionality, and compliance with health and safety regulations.
• Manage employee and visitor access, including badge issuance, temporary credentials, and security system updates.
• Own office parking logistics, including maintaining rosters, managing billing, and coordinating with internal partners.
• Order, track, and replenish office and kitchen supplies, ensuring inventory aligns with employee and leadership needs.
• Act as the primary point of contact for catering, vendor relationships, building management, deliveries, and construction coordination.
• Schedule conference rooms and assist with logistics for meetings and events upon request.
• Provide daily oversight of office readiness, including end-of-day cleanup of shared spaces.
• Support executive assistants and visiting leaders, ensuring seamless onsite experiences for non-local teams.
• Manage work orders and facility requests, including submitting, tracking, and closing maintenance tickets.
• Maintain accurate digital logs of visitor records, incidents, and operational updates, ensuring confidentiality and compliance.
• Support hybrid meetings and executive presentations, including technical setup and coordination.
• Plan and execute onsite meetings and events, managing logistics, materials, and confidentiality requirements.
• Monitor and prioritize communication across email and messaging platforms, ensuring responsiveness to time-sensitive and executive requests.
• Identify and implement process improvements to enhance office efficiency and overall experience.
• Lead cross-functional office initiatives, balancing competing priorities, timelines, and stakeholders.
• Mediate and resolve workplace issues with professionalism, discretion, and strong interpersonal skills.
• Contribute to strategic planning efforts by supporting leadership initiatives and operational goals.

What We Look For in a Candidate

• Minimum 4 years’ experience in a customer-facing, administrative, or reception role within a complex, multi-stakeholder environment.
• Exceptional verbal and written communication skills, including experience interfacing with senior executives.
• Advanced proficiency with Microsoft 365 and digital communication tools (e.g., Teams, Zoom), as well as executive scheduling and visitor management systems.
• Outstanding organizational skills and unwavering attention to detail, particularly when juggling multiple senior leaders’ needs.
• Demonstrated ability to prioritize, multitask, and adapt in a fast-paced, ever-changing environment with high expectations from leadership.
• Experience with advanced scheduling, confidential visitor management, and digital supply ordering systems tailored to executive preferences.
• Highest standards of professionalism, discretion, and customer service orientation.
• Ability to manage confidential and sensitive information with impeccable integrity.
• Creative problem-solving skills and an eagerness to embrace new technologies and best practices.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$45,021 - $60,027 in these states: WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

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Learn more about Lumen's:

Benefits Bonus Structure

#LI-Onsite

Requisition #: 342597

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through one of the world’s most expansive fiber networks. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

Everything we do at Lumen takes advantage of our network strength. From metro connectivity to long-haul data transport to our edge cloud, security, and managed service capabilities, we meet our customers’ needs today and as they build the future.