The Associate Delivery Analyst delivers data, data products and information that drive our client’s multi-channel marketing capabilities. They understand the details of our client’s data and Acxiom’s products to ensure that our clients and / or third party vendors receive clean, enhanced, segmented, ready-to-market data. Associate Delivery Analysts strive daily to improve quality, and adhere to standard processes and procedures. They work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow.
DUTIES AND RESPONSIBILITIES
Begin to learn and understand the processes for some of the following depending on specific assignment:
Coordinating and managing source file receipt with clients, vendors, and/or internal stakeholders
Verifying input/output counts, monitoring data processing jobs and auditing/verifying the results based on historical trends.
Accurately validating source data, data formatting specifications, and output requirements according to specifications and service level agreements ensuring zero defects.
Learning and utilizing standard tools, products and platforms for processing files efficiently
Professionally communicating internally and externally with clients and stakeholders as appropriate and under the appropriate supervision
Delivering accurate output information to clients or their vendors through the appropriate data processing platforms
Utilizing transfer mechanisms to move data to appropriate platforms
Ensuring compliance with quality assurance processes, established procedures, project requirements and service level agreements/expectations
Formal mentorship concluded, Increased complexity of assignments - augmentation and/or independent segment owner, moderate complexity assignments - augmentation (1 or >) or owner, Low complexity assignments - owner (1 or >), Ability to see whole picture.
SUPERVISORY RESPONSIBILITIES
This position does not have direct reports but may mentor less experienced associates in the role.
RECRUITING INFORMATION
Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.
QUALIFICATIONS
Preferred
Bachelor’s degree from a four-year college or university or minimum 2 years relevant industry experience in the area of Information Technology
Microsoft Office applications
Demonstrated ability to communicate with clients and internal stakeholders - providing status
Attention to detail, important to monitor and audit solution processing services
Training on or Utilization of some of the following, depending on specific work assignment:
USPS Address Standards
Knowledge of auditing /monitoring techniques and tools (portal, nexus)
Industry regulations
FCRA
Privacy
Understanding of relational database design
Working Knowledge (Understanding of Syntax) for those that apply to specific assignment:
Encryption/Decryption (PGP/GPG, SDMS, GIS)
Outside List Manager
Activate
Orbiter
Datastage
AOFT
OES
Unix
FUSE
SQL / PL -SQL
Perl
Shell Scripting
Campaign Management Tools
UNIX / LINUX
UltraEdit
File Medic
Syncsort
File Transfer Protocols
General knowledge of Information Technology practices
Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.