ABOUT LUMEN

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

THE ROLE

Lumen is seeking early-career or second-career self-starters who are self-motivated with high technical aptitude and an interest in a Network and Telecomm Customer Support role.  You will participate in our Ops Academy which is a robust 6-week training program to jump-start and enable your success in this role.  This rigorous program is designed to develop tech-savvy individuals in the areas of network operations, IP, and customer care where you will learn about our technology, networks, products, processes, and customer service best practices.  Associate Engineer is an entry level position within the North America Operations organization.

THE MAIN RESPONSIBILITIES

• OSP Project Management

• Project Planning and Work Order Creation

• Manage Budgets

• Order Materials Using SAP

• Invoice Processing & Resolution

• Experience Using GIS Software

• Building Relationships with Business Partners

• Create Maintenance Requests

• Multi-discipline expertise and responsibility

WHAT WE LOOK FOR IN A CANDIDATE

Minimum Qualifications:

• Bachelor or Master’s Degree plan in  Business, Computer Engineering, Computer Science, Electrical Engineering, Industrial Engineering, Mathematics, Mechanical Engineering, Systems Engineering, Telecommunications or similar field of study

• Able to complete project assignments within discipline on time and within budget

• Software development skill-set (preferred)

• Working knowledge of Microsoft Office software applications

  Preferred Qualifications:

• Excellent verbal and written communication skills.

• Strong analytic, leadership and presentation skills required.

• Ability to work well independently or within a group.

• Able to complete project assignments within discipline on time and within budget.

• SQL, software development/scripting and/or GIS spatial skills/experience are a plus but not required

EEO STATEMENT

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

DISCLAIMER

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

SALARY MIN : $43,830

SALARY MAX : $97,560   This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Lumen is a global company of approximately 38,000 professionals dedicated to unleashing the world's digital potential. Lumen frees businesses from the legacy communication experiences holding them back today by making IT environments more user-friendly and intuitive. Our experience-first approach to networking, edge cloud and cybersecurity connects people, data and apps―quickly, securely and effortlessly. We ignite business growth and accelerate innovation for 8 of the 10 most valuable brands in the world.