Associate IT Project Engineer - 1st Shift - NAIC2

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the Integration Technology Center team?

WWT's Integration Technology Center teams work in a climate-controlled production environment with advanced networking, secure remote access, and certified procedures specifically designed for staging, kitting and configuring the latest advanced technology solutions. The team consists of certified engineers with logistical and technical expertise to help reduce the risk, cost and complexity of IT deployments.

Job Summary

• Work closely with the project engineer and to evaluate project requirements and documentation to drive for successful execution of customer expectations. Perform daily supportive tasks to execute and quality check all requirements to deliver world class supply chain solutions.

Essential Functions

• Assist in the execution of technology solutions per specifications and/or configuration instructions utilizing both industries and WWT best practices.
• Configuration of multiple vendor networking, wireless & collaboration devices.
• Assist in the creation and optimization of work instructions and further documentation.
• Assist in basic level troubleshooting process for defective devices, logical issues, or systematic errors on a wide range of technologies
• Provide input for installation and configuration instructions with various platforms of hardware and ensures accurate information capture
• Ensures compliance with established codes, regulations, and standards
• Perform logical work to load OS (Operating system), loading license, and update firmware per customer requirements.
• Configuration of core network storage, server technologies or general telecommunication product where applicable.
• Help drive project's progress, from kick-off to final approval.
• Configure, upgrade, and troubleshoot equipment to confirm system/hardware is functional on a wide range of technologies.
• Help in design, development and model/prototype creation
• Provide and validate initial label template requirements per Customer specifications or WWT best practices
• Ensure quality records are maintained for both internal and external customers to validate requirements and equipment audits
• Understanding of installation and configuration instructions with various platforms of hardware and ensures accurate information capture.
• Provide input for the continual improvement of Customer production solutions

Education

• Associates degree in Information Technology or a related field is preferred.
• A combination of education, training and experience may be considered in lieu of a degree.

Work Experience

• A minimum of 2 years' progressive experience in a related field required.
• Experience at working both independently and in a team-oriented, collaborative environment is essential.

Licenses and Certifications

• CCNA -- Cisco Certified Network Technician is preferred.

Knowledge, Skills, and Abilities

• Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.
• Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards.
• Identifies documentation needs and develops technical reference documentation in accordance with standards and styles.
• Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
• Serves in a "player coach" role by managing, reviewing and conducting the day-to-day work in a specific technical domain area; applies domain knowledge to develop solutions to problems.
• Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends.
• Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
• Ability to take instruction and independently execute on the directives.
• Ability to read engineering drawings (network designs documents, rack elevations)
• Knowledge of a broad range of network infrastructure cable types and best practices.
• Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities and the ability to prioritize in a high-pressure environment.
• Strong written and oral communication skills.

Level of Autonomy

• Work is accomplished without considerable direction.
• Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results.
• Exerts significant latitude in determining objectives of assignment.
• Takes calculated risks with consultation from the expert.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Some WWT customers have a COVID-19 vaccine requirement. In order to work on projects for these customers, employees must be fully vaccinated or have an appropriate religious or medical accommodation.

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider with $17 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world.

With nearly 9,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 11 years in a row by Fortune and Great Place to Work®️ for its unique blend of determination, innovation and leadership focus on diversity and inclusion.