JOB ROLE SUMMARY

• Responsible for managing changes within a component(s) of a solution and/or working towards learning and owning the overall end to end solution.
• Works with and communicates with necessary levels of Acxiom and client organizations regarding the design, development and implementation of the change on an existing solution.
• Accountable for gathering information for the change, scoping the effort for the change and providing design architecture for the customer change.
• Can be assigned to new implementations under the guidance of higher-level, more experienced architects.
• Activities are focused on client consulting for proposed changes, process improvements, issues or research of client data inquiries.
• While the associate in this role is fully functioning as an expert in one component of the solution, he/she is learning all of the technical aspects of the supported solution in order to increase their skill set and contribution to be prepared for the next level of architect. While learning, they are expected to coordinate technical aspects of changes, issues and research.

DUTIES AND RESPONSIBILITIES

• Assigned to projects for an existing Acxiom customer or a new logo OR assigned to existing Acxiom customer requiring on-going solution consulting for customer solution enhancements management.
• Responsible for the implementation of assigned components within Acxiom solutions with emphasis on solution design and business requirements. Ensures individualized solution requirements and design incorporates Acxiom and client's overall solution vision.
• Engages in project communications with client using a consultative approach. Anticipates obstacles and recommends solution options as it relates to the component. Focuses on client value and satisfaction while balancing corporate objectives, feasibility and scalability of assigned solution component(s).
• Works with required teams on solution design for process improvements, issues management, or research
• Provides tier 2 and tier 3 solution support (technical issue management) by researching and resolving issues
• Gathers stakeholder requirements and transforms the information into a logical process flow. Researches possible approaches, evaluates cost, portability, compatibility and usability then engages in most efficient solution method for the change. Ensures the solution design fulfills functional and technical requirements.
• Maintain and enhance the roadmap for the assigned solution component(s)
• Works with technical and business stakeholder requirements and overall project plan as it relates to the assigned solution component(s). Works with stakeholders in the evaluation of cost, scope, portability, compatibility and usability. Aids in risk mitigation assessment. Ensures data solution design fulfills functional and technical requirements and can consistently meet progress against service level agreements (SLAs.) Monitors solution enhancement/implementation progress in order to stay abreast of possible issues and future challenges.
• Developing subject matter expertise in Acxiom and industry technologies, verticals and lines of business in order to help align client business needs to products, solutions and services offered. Documents and shares best practices and case studies.
• Continually developing a sense of proactive-ness and ability to understand work that needs to be done independently (or with little supervision)
• Adhere to Acxiom solution standards, estimates, processes, policies and procedures. Utilizes standard methodologies to promote consistency and drives adherence to standards within designated teams. Familiar with other department's methodologies including project management and development methodologies.
• Identifies areas of process improvement that drive profit enhancement and client value.
• Consults, advises and educates management, affected teams and clients through communications at the appropriate technical granularity. Shares best practices and incorporates lessons learned into estimates, standards and protocols.
• Provides feedback to the appropriate lines of business or product team to ensure Acxiom produces and/or enhances products that can meet the ever-changing business needs of our clients.
• Developing the skill/practice of self-study by staying informed and evaluating the latest industry news, trends, products, services, competitors and relevant existing and emerging technologies.
• Developing understanding of pre-sales process focusing on scoping and estimation.

• 4-year college degree in relevant field of study
• Relevant work experience, including client interaction & change management work
• Minimum 3 years' experience with database marketing, direct marketing or interactive marketing environments
• Excellent communication skills, can communicate ideas clearly and effectively to other members of the development team
• Nice to have:
• ASC, Fuse &/or UDL experience

Bonus to have:

• Any working knowledge, experience, training, study or classes attended with the following:
• Acxiom UDL product
• Snowflake (cloud data platform)
• DataBricksAWS (or any experience with cloud service providers)

#GD17 PRIMARY LOCATION CITY/STATE: Homebased - Conway, Arkansas ADDITIONAL LOCATIONS (IF APPLICABLE): Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

KNOWLEDGE / COMPETENCIES:

• Develops, maintains and demonstrates comprehensive knowledge of clients' and Acxiom's technical and business environments within a solution component(s) or eventual end to end solution.
• Working knowledge of Acxiom Delivery Methodology Design, Project management and Change Management procedures
• Understanding of Acxiom organization structure and culture, the Acxiom Delivery Methodology and typical Delivery Tools. The associate also needs to have an understanding of the core Acxiom products, services, and solutions along with the Solution Center Framework.
• Begin design creation, elicitation, and planning with guidance from senior/principal architects
• Ability to exhibit and demonstrate leadership traits within a given change or implementation project for assigned component(s)
• The associate is expected to be fully functional and self-directed on assigned component(s)of the solution and/or working towards learning the overall end to end solution.
• Provide technical leadership to the team as it relates to the component. The associate is expected to be able to interface with mid-level client stakeholders and communicate effectively. Recognizing that each group demands a different level of communication / presentation skills.
• Provide technical leadership to any role required to deliver solution enhancement, modifications, issues management or research for clients as it relates to the component.
• Begin demonstrating and developing ability to take detailed, highly technical concepts and present to client in a high-level non-technical fashion. Be able to effectively communicate the business benefits of a technical solution. Can be done in conjunction with Acxiom account management team.

Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.