JOB DESCRIPTION

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

JOIN THE 2022 FIS UNIVERSITY PROGRAM!

As a 2022 FIS University Program full-time employee, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including quarterly performance connects with your manager and bi-annual merit reviews.

This two-year full-time program has start dates in January, March, June and September with a dedicated “Learning Week” where you will;

• Learn how to work within a corporate environment
• Learn the structure of FIS and options for growth within the organization
• Hear from FIS leadership about their journey and participate in senior leader networking opportunities
• Build a network of your peers from across the organization

THIS POSITION IS FOR A JANUARY 24, 2022 START.

ABOUT THE TEAM

The team is responsible for:

• Providing 24x7 support, management and escalation of priority one- and two-level production impacting incidents throughout an incident lifecycle across multiple data center environments.
• Provide timely Communication to the internal and external stakeholders
• Provide reporting on trend analysis, opportunities for improvement, root cause analysis, et all.

WHAT YOU WILL BE DOING

Analyze and report trends and opportunities for improvement in the incident process.

• Works across a wide array of product lines and engages various levels of management on a day to day basis.
• Develops, coordinates and promotes incident and problem management activities across the entire enterprise and takes responsibility for effective functioning of these processes across organization.
• Maintains trend data and metrics related to incidents and problems for clients and executive reporting.
• Recommends and documents departmental standards and procedures.
• Reviews and recommends, as appropriate, changes to support processes to ensure continuous improvement of the incident and problem management process.
• Facilitates daily, weekly and monthly tactical meetings as well as creates incident reports as determined by business and technology needs.
• Compiles the enterprise post incident report and works with various teams in root cause analysis process to determine cause of incident.

WHAT YOU BRING

• Bachelor’s degree from job discipline
• Proficiency in Microsoft Office Suite
• Self-motivated and willingness to learn
• Excellent communication and interpersonal skills

ADDED BONUS IF YOU HAVE

• Considerable knowledge of incident and problem management principles, procedures and techniques considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL)
• Excellent written communication skills
• Knowledge of ServiceNow ticketing tool, is preferrable
• Knowledge of PowerBI & SQL skills, is preferrable

WHAT WE OFFER YOU

• Competitive salary and excellent benefits
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• A broad range of professional education and personal development possibilities - FIS is your final career step!
• Time to support charities and give back in your community
• A work environment built on collaboration, flexibility and respect
• STUDENT LOAN REPAYMENT PROGRAM: FIS WILL PAY OFF YOUR PRINCIPAL LOAN BALANCE OVER 10 YEARS OF SERVICE! ELIGIBILITY STARTS AFTER ONE YEAR OF TENURE IN THE PROGRAM AND IS FOR U.S. PARTICIPANTS

PRIVACY STATEMENT FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

EEOC STATEMENT

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

SOURCING MODEL

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

With a 50-year history rooted in the financial services industry, FIS™ is the world’s largest global provider dedicated to financial technology solutions. We reach well beyond geographical and cultural borders in countries throughout the world. Our work and vision continue to expand with a strategy that has given FIS one of the most comprehensive solution sets in its industry. FIS is a Fortune 300 company and is a member of Standard & Poor’s 500® Index.