When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

As CX (Customer Experience) and Collaboration Consultant you'll be a subject matter expert in customer experience solutions and lifecycle customer engagement, you’ll work directly with prospects to direct strategic sales activities. You will consult with prospects & customers to initiate and pursue opportunities through the customer buying cycle. This is a direct sales, quota-bearing role that will work closely with Prospects and Verizon Business Core Account Teams to drive new opportunities for closure relating to CX, Customer Engagement, Collaboration, and Contact Channel Integration.

Verizon’s Customer Experience Consultants (CXC) will help clients achieve their desired business outcomes by working “outside-in” – starting with client’s customers’ needs and partnering to design an effective, effortless journey that helps earn client loyalty and makes them advocates for your business. The CXC will take an empathetic approach and promote the full range of Verizon digital solutions to help clients:

• Improve the client’s customer satisfaction metrics

• Create client brand loyalty through improved end-to-end customer experience

• Increase market share by offering a superior service experience

• Use methodologies like voice of the customer to improve customer retention

• Deliver seamless service solutions that span any channels customers choose

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Four or more years of relevant work experience.

• Experience selling CX Solutions, SaaS/PaaS.

• Willingness to travel.

• Valid Driver's License.

Even better if you have:

• CX strategic direct sales background that has produced superior results.

• An aptitude for; customer empathy, solution co-creation ability, proficiency to integrate diverse offerings, a talent to create value through partnering, and knowledge of complex customer solutions.

• Expertise in outcomes-based selling, customer experience, engagement management, software as a service, customer interactions, and traditional Contact Centers.

• Experience with industry offerings, PaaS, professional services, business process improvement.

• High level of both technical and business acumen.

• Experience developing business relationships at C-levels and Leaders business unit.

• Ability to lead a group of internal and external stakeholders to a common goal is critical.

• Extensive customer contact base and industry contacts gained over years of solution selling.

Where you'll be working…

In this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Nevada, New York, Rhode Island or Washington work location, the compensation range for this position is between $122,000.00 and $257,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is a commission based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

At Verizon, we're a human network, connected across the globe and working behind the scenes. Our V Teamers lift up communities and make an impact while enjoying the flexibility to focus on the passions that matter most. That’s life in the #NetworkLife.