When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

As a Circuit Provisioning Engineer, you'll support wireless and wireline network infrastructure by providing operational and logistical support. You'll manage the day-to-day operations and maintenance of the network facilities and may also support network teams deployed in the field.

• Designing circuits using Circuit Inventory System

• Creating Access Service Requests (ASR) and verify that all fields are accurate for LEC or TPV

• Tracking, receiving, and verifying Firm Order Commitment (FOC) and Design Layout Record (DLR) from LEC or TPV

• Scheduling orders for installation, monitor status and manage first-level escalations.

• Monitoring the network systems and applications to ensure overall system availability and performance.

• Resolving situations that may delay order completion, notifying the customer if dates cannot be met

• Troubleshooting to resolve network incidents and escalate issues to the appropriate internal/external engineer teams for resolution.

• Participating in maintenance activities including installation, repair, administration, and technical support of the network equipment.

• Providing evaluations and reports on the status of network operations back to leadership to determine areas for improvement or concern.

• Providing logistical support to engineers deployed in the field, instructing on dispatch, and provisioning requests.

• Monitoring and tracking the status of orders and communicating with customers

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager

What we’re looking for...

Being the first one to encounter and solve a problem is enjoyable to you. You’re great at following an established process or procedure to complete work. You have experience navigating and working well at all levels in a fast-paced, ever-changing network environment. You are dependable and enjoy the flexibility necessary to support the rotational needs of a technical support environment.

You’ll need to have:

• Bachelor's Degree or one or more years of work experience.

• Willingness to be on call for some weekends and perform work outside a normal day shift

• The ability to qualify for a government clearance at the Public Trust level

Even better if you have one or more of the following:

• A degree.

• Knowledge of telecommunications equipment and technologies like Telephony Switching, Data Communications and Network Routers.

• Experience in a technical telecommunications role

• Experience with circuit provisioning

• Experience with public sector telecommunications

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.