Client Management Director - REMOTE

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Client Management Director - REMOTE

Full Time
  • Responsibilities

    The Client Management Director (CMD) is the owner of a portfolio of Acxiom client relationships. The CMD manages and maintains these client relationships and owns the P&L for the portfolio of accounts. The CMD is responsible for the creation and execution of the account strategy for each account and is responsible for client satisfaction. The CMD acts as the coordination point for all client services within Acxiom (account management, sales, lines of business, delivery and technology services). The CMD is focused on business retention, revenue growth and profitability of the portfolio. The CMD communicates the Acxiom story, the value of the Acxiom solutions and relates them to each individual client's business strategy and requirements.

    What you will do:

    • Leads, develops and maintains the Account Business Plan for each assigned account.
    • Develops the documentation and execution of the long term account strategy that is updated routinely in resulting in growth, profitability, superior client satisfaction, improving Acxiom product penetration within assigned account(s) as well as selling into client's lines of businesses.
    • Meets and exceeds revenue growth targets, profitability targets and other sales related goals.
    • Proactively monitors the account and determines avenues for account growth and profitability acceleration including new business, up-sell and cross-sell opportunities.
    • Creates and maintains accurate forecasts.
    • Engages in extensive client communication, strategic planning and troubleshoots account complications to promote client satisfaction.
    • Develops and improves executive level relationships.
    • Leads client quarterly business reviews.
    • Creates value and differentiates Acxiom services and products from competitors.
    • Leads or facilitates contract negotiations for new and existing business.
    • Engaging sales, lines of business and delivery regarding new sales, account growth and contract renewals as appropriate.
    • Ensures account contract compliance.
    • Works closely with the Delivery teams and Sales Executives and is ultimately responsible for ensuring solutions are implemented and projects are completed on budget, in scope and on time.
    • Owns forecasting and ensures accuracy of sales entries.
  • Qualifications

    What you will need:

    • Knowledge of Marketing Technology Solutions.
    • Experience in account management and sales or similar client-facing function.
    • Experience managing large, complex accounts.
    • Experience managing multiple accounts, i.e. multiple sales opportunities simultaneously.
    • Solution selling experience in the Industry.
    • Demonstrated success closing large, complex TCV deals.
    • Strong presentation skills, both developing the story and presenting to C-level executives.
    • Experience and temperament working in high-pressure, dynamic and fast-paced environments.
    • History calling on all levels of client organizations, including senior level executives.

    Travel: 25% - 50% #GD17

    ADDITIONAL LOCATIONS (IF APPLICABLE): Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status.

  • Industry
    Information Technology and Services
  • About Us

    Acxiom provides data-driven solutions that enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day. Acxiom is a registered trademark of Acxiom LLC and is part of The Interpublic Group of Companies (IPG).