Advanced Systems Design is seeking a Client Technologies Technician, Intermediate for our client located in Tallahassee, FL.

This position is onsite in Tallahassee, FL, and requires in-person availability starting day 1.

Job Overview:

The Help Desk Support Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:

• Provide Tier 1 software, hardware, and network-related support;
• Use documented procedures and checklists to assist end users with technical issues;
• Use a ticket tracking system to log end-user information and a description of the issue;
• Monitor ticket, phone, email, and other queues throughout the shift to provide support to end users;
• Escalate problems to Tier 2 technical support; and
• Communicate with the end users regarding the status of the resolution.

Required Qualifications:

The Department requires the following experience, skills, and knowledge for this position:

• 1+ years of experience in a Help Desk or IT Support role;
• 1+ years of experience in troubleshooting, logins, software, hardware, mobile devices, and network-related support calls;
• 1+ years of experience using ticketing systems such as ServiceNow, Zendesk, or similar for logging, tracking, and resolving technical issues;
• 1+ years of experience in supporting Windows operating systems, MS O365, and common desktop applications;
• Ability to analyze, troubleshoot, and resolve issues with desktops, laptops, printers, and mobile devices;
• Experience installing, maintaining, and supporting third-party applications;
• Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop);
• Strong verbal and written communication skills; and
• Excellent customer service orientation and problem-solving ability.
  

Preferred Qualifications:

The Department prefers the Candidates to have the following experience, skills, and/or knowledge for this position:

• Experience supporting computers in a criminal justice environment;
• Experience working in a technical call center environment;
• Experience in Active Directory for account management and password resets;
• Certifications such as CompTIA A+, Network+, or equivalent; and
• Experience documenting solutions in a knowledge base or internal wiki.

Education:

• A bachelor’s degree or master’s degree from an accredited college or university in Computer Science, Information Systems, or other related field or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.

Advanced Systems Design, Inc. is:

• A leading Information Technology provider for Federal, State & Local government agencies.
• A certified minority-owned small business government contractor with capabilities related to Public Health IT, Criminal Justice, Transportation, and Defense.
• A certified service-disabled veteran-owned company with a proud 42-year track record of providing successful, innovative solutions for our government customers.
• A drug-free workplace in accordance with the Drug-Free Workplace Act of 1988.
• Applicants who have a signed offer of employment or contractor agreement are subject to:
  • the pre-employment testing protocol:
    • background investigation
    • drug screening

Our Employees:

• Are actively working on next-generation technology projects with the U.S. Department of Veterans Affairs, CDC, and a wide array of Federal, State, and Local agencies throughout the United States
• Are eligible for wide-ranging benefits and perks, including but not limited to:
  • Comprehensive Health Insurance with PPO and HDHP/HSA options
  • Dental Insurance
  • Vision Insurance
  • Short/Long-Term Disability
  • Group Life Insurance - Company Paid
  • Voluntary Life Insurance
  • 401(k) Plan with Employer Match
  • Paid Time Off (Vacation/Sick)
  • Holiday Pay - Company Paid Federal Holidays
  • Tuition Assistance
  • Professional Certification Incentive Plan
  • Employee Referral Plan
  • Technology Exposure

For additional information regarding Advanced Systems Design, please check out our WEBSITE or click HERE for all current job openings.

Advanced Systems Design is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.