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Cloud Billing Support Analyst

Learn more about Ingram Micro
Ingram Micro

Ingram Micro

Cloud Billing Support Analyst

Williamsville, NY
Full Time
  • Responsibilities

    Do you crave the creativity and freedom of a startup but the stability of a large, established company? Are you seeking the autonomy to take risks, make decisions, and drive business success? Do you want to accelerate your career to the next level?

    Ingram Micro Cloud, a business unit of Ingram Micro, powers the world’s largest cloud marketplace and is committed to helping our partners accelerate their digital business success by leveraging our hyper-scale platform technology, an infinite ecosystem of cloud solutions from the biggest innovators in the tech industry, and go-to-market support and resources to increase adoption and growth. With proven proficiency in SaaS, IaaS, IoT, security, and XaaS technologies, we invite visionaries to join our team and make an impact on this fast-growing industry.

    As Ingram Micro Cloud's Billing Specialist you will utilize your superior verbal and written communication skills to provide solutions to our customers, effectively work in a fast-paced environment providing resolutions for complex inquiries from internal and external customers, respond to customer phone calls, emails and inquiries submitted by internal leaders, and use strong judgment to escalate questions presented by management with regards to orders, supplier order procedures, order timing or required documentation.

    Our Opportunity:

    • Act as an advisor for Cloud Billing in relation to Ingram Micro Cloud products and vendors
    • Provide operational support in relation to Billing inquiries from our partners/resellers
    • Analyze and troubleshoot complex Billing support incidents and problems for our clients
    • Report on outstanding issues & remediation plan
    • Provide superior customer service and follow up with customers and VAR’s
  • Qualifications

    What You Bring To The Role:

    • 2 or more years’ related experience in a billing-related environment in the IT industry
    • Previous knowledge of Parallels Automation a plus
    • Competency in:
      • Basic ticket management system operation (Zendesk, SAP, Odin)
      • Basic customer data management operation (MS Access, Parallels Business Automation or equivalent)
      • Computer business and/or web applications (Microsoft Office Suite, Lync or equivalent)
      • (preferred) Basic configuration, operation and troubleshooting Windows, Macintosh and Linux OSs

    *_This is not a complete listing of the job duties. It’s a representation of the things you will be doing and you may not perform all of these duties.Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. _

  • Industry
    Information Technology and Services
  • About Us

    After over 40 years in the industry, Ingram Micro is the world’s largest distributor of technology. Together with thousands of vendors, resellers, and partners, we touch about 80% of the technology being used in the world today, which means YES, we’ve probably touched some part of that phone, tablet, or laptop you’re on way before you did! We have operations in 64 countries and more than 33,000 associates worldwide, and just last year alone, we generated $50 billion in revenue!