Your role and responsibilities:

-Own Customer Experience for designated partners and drive existing annual recurring revenue (ARR)

-Serve as the cloud business consultant and main point of contact for all Ingram Micro Cloud Business for a given set of customers.

-Know your assigned customers’ business inside out. Build relationships with assigned customer base, helping with issues and continuing to delight with positive customer centric attitude.

-Develop and execute a proactive and customer specific business strategy to grow and retain the recurring revenue base within assigned customer base.

-Retain and grow assigned customer revenues by successfully managing subscription/end customer retention, renewal, and up-sell rates.

-Enable assigned customers to drive a customer success strategy within their own business. Ensure customers are taking a ‘never lose a subscription’ approach.

-Over Time, become an expert & nurture growth in primary practice areas i.e. CyberSecurity, Collaboration, Productivity, or IaaS.

-Act as the Cloud single point of contact for peers in Ingram TS sales and other Ingram organizations.

-Collaborate and liaise with other Ingram Micro (local & global) teams. Work closely with sales, platform success and support resources to deliver exceptional customer experience.

-Serve as Voice of the Customer by soliciting and presenting business feedback to sales, vendor management and finance teams.

-Develop and share best practices amongst team members to continuously improve customer experience and increase revenue & end customer retention and growth.

-Minimum of 5 years’ experience in sales, account management, consulting, or customer success.

-Strong personal sales performance history.

-Experience in managing multiple accounts within a territory, to aggressively grow revenue and customer base.

-Strong experience managing multi-tiered customer and service provider relationships.

-Strong interpersonal skills including the ability to work well with others and build a team-oriented environment.

-Willingness and ability to travel up to 25% of the time.

-Competitive, ethical, refuse-to-lose attitude, strong work ethic, excellent team building and influencing skills.

-Previous experience working on SaaS, IaaS or general Cloud technology is a plus.

-Must be energetic, bold, and ambitious to execute on Ingram Micro Cloud strategic objectives.

-Cross Selling

-Upselling

-Sales

-Management

401k, 401k Matching, Life Insurance, Vision Insurance, Dental Insurance, Health Insurance, Tuition Reimbursement, PTO, Paid Parental Leave, Bonus Opportunities, Benefits starting day 1, etc.

It’s no surprise that technology powers the planet. And what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population.

By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world.

What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else.

Let’s shape tomorrow.