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Consultant Customer Insights

Learn more about Verizon
Verizon

Verizon

Consultant Customer Insights

Basking Ridge, NJ +3 locations
Full Time
Paid
  • Responsibilities

    When you join Verizon

    Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

    What you’ll be doing...

    • Coordinating with the BI and the strategy team ensuring the creation of effective customer segmentation for outbound campaigns based on the eligibility criteria and the entire portfolio of the existing campaigns.
    • Developing queries/ rules that will be used to send direct mail, email, sms, app retention/revenue communications to the correct segments as determined by the marketing strategy team.
    • Ensuring proper creation of control and isolation groups at time of campaign execution to support later post campaign measurement efforts.
    • Creating custom reports and investigating campaign data to address any issues related to campaign execution and customer engagement generated by the campaign.

    What we’re looking for...

    You’ll need to have:

    • Bachelor’s degree or four or more years of work experience.
    • Four or more years of relevant experience.
    • Experience in advanced analytics or data science and SQL to query database.
    • Willingness to travel up to approximately 25%

    Even better if you have one or more of the following:

    • Bachelor’s or Master’s degree in an analytical field such as data analytics, business analytics, operations research etc.
    • Knowledge of excel, google sheets, pivot tables, functions, formulas
    • Experience in retention marketing.
    • Understanding statistical concepts and applications related to testing and scaling.
    • Proficiency in analytics reporting tools such as Tableau.
    • Previous experience with Pega/Unica Campaign Management Software and the concept of inbound and outbound campaigns.
    • Experience working in an agile team structure in a fast-paced environment.
    • Unix/Linux experience.
    • Experience in critical thinking and problem-solving skills.

    Where you’ll be working

    In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

    Scheduled Weekly Hours

    40

    Equal Employment Opportunity

    We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

    Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

    If you are hired into a California, Colorado, Connecticut, Hawaii, Nevada, New York, Rhode Island or Washington work location, the compensation range for this position is between $94,000.00 and $175,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

  • Industry
    Information Technology and Services
  • Locations
    Miami, FL • Alpharetta, GA • Basking Ridge, NJ • New York, NY
  • About Us

    At Verizon, we're a human network, connected across the globe and working behind the scenes. Our V Teamers lift up communities and make an impact while enjoying the flexibility to focus on the passions that matter most. That’s life in the #NetworkLife.