When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

We constantly seek to improve the customer experience with our innovative technologies and elite service. That’s where you come in. You’ll coordinate testing and turn up services with all involved providers to ensure that customers’ issues are resolved faster and more efficiently. Your role will involve maintaining our new and existing circuits through various troubleshooting methods to isolate and resolve customer outages.

• Developing and implementing initiatives focused on improving our fraud processes, reducing equipment loss while also improving the customer experience.
• Providing strategic recommendations on complex processes or issues that contribute to improving operational metrics.
• Partnering with internal partners to develop requirements for new processes and initiatives in support of organizational self-service strategies.
• Participating in user acceptance testing activities associated with new or modified systems.
• Fielding issues from internal customers or delivery partners and responding to customer inquiries.
• Act as a bridge between fraud strategy and our operational partners.
• Serve as business point of contact for Enforce IT questions and concerns related to Epic.
• Drive execution of system enhancements from idea intake to close including project coordination, communication, and collaboration among cross-functional core team.
• Intake ideas from Fraud Process, Strategy, and Operations stakeholders.
• Facilitate coordination and support resolution of cross-project concerns and dependencies.

What we’re looking for...

You are customer focused and enjoy looking at issues through a consumer’s lens. Highly organized, you manage projects on time and on budget. You’re a great teammate and understand the importance of providing regular status updates to all partners. Since you’re highly analytical, you constantly come up with operational improvements and are motivated by the impact you have on the business. You thrive in an environment where you are managing multiple projects in a fast-paced, changing environment.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Four or more years of relevant work experience.

• Experience working in a call center.

Even better if you have one or more of the following:

• Degree in Accounting, Finance or Economics.

• Created complex queries and reporting tools.

• Experience working with financial, accounting and collection support systems.

• Experience with electronic customer self-serve support applications.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.