When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total Wireless & Verizon Prepaid: At the forefront, we have Total Wireless and Verizon Prepaid, our flagship brands available at Verizon-owned stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total Wireless is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research’s prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday).

What you’ll be doing...

The Consultant, Performance Assurance is responsible for supporting the Verizon Value Group’s Regulatory Compliance programs. In this role you will be responsible for supporting business areas and the compliance team with evaluating controls, recommending new controls, conducting risk assessments in targeted areas, documenting business processes and providing recommendations to different business areas on how to better manage and reduce risk.

You will partner with business stakeholders and take a key role in assessing regulatory impacts on specific business processes and the company overall, identifying opportunities to better manage risk-prone processes and enhance monitoring and controls without substantial additional burdens to business where possible. In this role you will be partnering with business teams to develop and implement standardized practices and procedures, and internal controls to ensure regulatory compliance across multiple processes, organizations, products and services. You will be supporting the business, assessing risks, designing and testing controls, driving process improvements, and providing transparent reporting to management.

• Performing assessments of active controls to evaluate if they are operating effectively to mitigate regulatory risk.

• Perform end to end process evaluation of high risk activities, including documenting processes/workflows to identify gaps and provide process enhancement recommendations and identify key controls.

• Monitoring and evaluating the design and operating effectiveness of active business process and technology controls to help ensure that Value brands are meeting their legal and regulatory obligations.

• Working with key stakeholders throughout the enterprise to design, document, and implement business process and technology controls for regulatory compliance.

• Identifying regulatory, operational and reputational risks and the design of controls to mitigate those gaps.

• Establishing and evaluating operational controls throughout diverse functional areas, business groups and product portfolios.

• Partnering with cross functional teams to provide insights into control issues and gap closures.

• Developing strategic roadmaps, checklists and assessments for compliance readiness.

• Communicating timely updates on projects, issues and impacts to leadership.

What we’re looking for...

You’re a great listener, highly effective communicator and a detail oriented individual that can work independently and with others to drive project success. You are comfortable developing new processes and programs to meet regulatory objectives and reduce risk. You are able to drive a cross-functional team to key decisions in an evolving landscape. You understand that a rigorous control environment can help an organization meet its objectives in operational effectiveness and efficiency, reliable external reporting and compliance with laws, regulations and policies. You also understand the need to balance business imperatives and risk mitigation and that unduly burdensome, highly manual processes and controls can invite deliberate or inadvertent individual non-compliance and discourage desirable business.

You’ll need to have:

• Bachelor’s degree or four or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Four or more years’ of relevant work experience.

• Security or Operational Assurance.

• Experience with Excel and/or data analysis.

• Experience with SQL.

Even better if you have:

• Bachelor's or Master’s degree in Statistics, Industrial Engineering, Computer Science or other Engineering field, Information Security, Mathematics, or similar.

• Process Improvement /Business Analysis experience.

• Knowledge of how to interpret data.

• Experience reading and interpreting technical reports.

• Experience writing policies and procedures according to set standards, style, and format.

• Experience presenting information to management and department heads.

• Experience presenting business information in a professional manner

• Knowledge of Microsoft Office (Word, Excel, Outlook, Visio)

• Experience with responding to common inquiries from management effectively.

• Experience working as a cohesive team member in a culturally diverse environment.

• Expert Knowledge of Microsoft Office (Excel, Access, Visio).

• Knowledge of Process/Quality/Business improvement methodologies.

• Knowledge of Statistics and Process Control.

• Knowledge of Visual Basics for Applications (VBA).

• Knowledge of Business Process Management.

• Strong analytical, critical thinking and problem-solving skills with the ability to exercise sound and balanced judgment.

• Advanced SQL skills.

• Advanced data analysis and summarization skills.

• Experience in operational compliance, information security, analytics & reporting.

• Experience in developing and executing audit/test procedures.

• Strong verbal and written communication skills.

• Effective organizational, project management, and interpersonal skills.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $78,000.00 - $150,000.00.

The annual salary range for the Colorado location(s) listed on this job requisition based on a full-time schedule is: $86,000.00 - $150,000.00.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.