CUSTOMER SUCCESS- ONBOARDING REPRESENTATIVE

Ingram Micro Cloud is a "startup like" business that is growing absurdly fast. We are the world's largest cloud platform provider, enabling any business to provide cloud solutions to anyone. We are committed to helping our partners drive new ways of doing business with an infinite ecosystem of cloud solutions, platform technology, enablement programs and relationships with the biggest players in the cloud industry. With a pulse on IoT, CyberSecurity, XaaS, IaaS technologies, and more. We are hiring a Platform Success - Onboarding Representative, that will bring a customer centric mindset to ensuring our reseller partners are able to fully consume all the functionality, features and benefits of the various platform offerings Ingram Micro Cloud provides.

Ingram Micro Cloud is fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 100 company, and we're inviting a customer obsessed individual who will take great pride in providing an exceptional experience to our partners while leveraging our various platform offerings. This role reports to the Manager of Platform Success.

YOUR ROLE AND RESPONSIBILITIES:

• Serve as the technology expert for our own platform offerings, such as Ingram Micro Cloud Marketplace, Marketplace-as-a-Service, Go-To-Market-Hub and more.
• Engage directly with new customer accounts to train, educate and enable users to fully leverage our platform's capabilities.
• Collaborate with sales in providing a seamless onboarding experience for newly acquired partners
• Execute and enhance a learning curriculum that can be leveraged by a variety of different user personas
• Serve as platform subject matter expert during initial customer engagement discussions
• Onboard and enable new customers on the Ingram Micro Cloud Marketplace.
• Contribute to programmatic approach ensuring technology adoption outside assigned customer base, taking a 'never lose a customer' approach.
• Survey and ensure positive results of NPS and CSAT scores on an ongoing basis.
• Collaborate and liaise with other Ingram Micro (local & global) teams. Work closely with customer success , support, and sales resources to deliver an exceptional customer experience.
• Serve as Voice of the Customer by continuously soliciting and presenting technology feedback to product management and engineering teams.
• Develop and share best practices amongst team members to continuously improve c ustomer e xperience and increase technology adoption.

This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties

YOUR SKILLS AND QUALIFICATIONS:

• Strong technical acumen with proven customer engagement history.
• Strong experience managing multi-tiered customer and service provider relationships.
• Strong interpersonal skills including the ability to work well with others and build a team-oriented environment.
• Competitive, ethical, refuse-to-lose attitude, strong work ethic, excellent team building and influencing skills.
• Previous experience working on SaaS, IaaS or general Cloud technology is a plus.
• Must be energetic, bold and ambitious to execute on Ingram Micro Cloud strategic objectives.

Join us in our continuous quest to grow a diverse and extraordinarily innovative team!

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

It’s no surprise that technology powers the planet. And what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population.

By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world.

What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else.

Let’s shape tomorrow.